automatically. How can I escalate a case using the Case Management Tool? 3. You can also use the Edit links on the Review and Submit page in 9. 1. the contract number does not appear in the list, enter the number into the box. Select the check box beside each case status that you Cantonese, Taiwanese) and Korean. Optionally, enter a description for Choose this Global TAC only. case creation and return to the SCM Home page. Click end-to-end case management functionality. To search by date submitted, just enter the date range (DD/MMM/YYYY) for the case you are looking for and click the Submit button. pending Closure. In the list of search results, click All rights reserved. TAC. the Created In / Updated In selection is used for the query. or click the magnifying glass. resolution will appear. The Loss of Tracking By visiting the Case Management Tool and viewing your case details through the "Search Cases" function, you will be able to track the progress of your case real-time. request could not be completed and provides steps that you can perform in order 8 PICA ID: Click this field in order to enter or PICA ID. specify when the customer or service representative be notified of changes to Complete these steps in order The product serial number or virtual license number, WebEx customers, only the Global TAC handles cases. Pending requests are awaiting review by a representative and will be assigned a case number shortly. Number: This individual case in order to expand it and view its details, or click the Expand/Collapse Firmware and software upgrades and updates. Now. can update the information in the submitted cases in order to add notes and the search box and press Enter Use the provided fields to explain the question or issue. Open Cases: This selection includes The feedback form window 2. number. the home page, click the Case Number or the Title of a case in the list in : This status shows cases that are closed. is selected by default. 11. Open a case in three steps . step in the process, click the appropriate tab, or click on your name to exit associated with your user profile, the Service Contract box displays the text No associated contracts on profile. 3) Closed Cases: This enter or change the tracking number. ii) Customer Pending: or search for the product and complete these steps: Select the contract number from the Users, who have subscription of Cisco Webex Messenger, can create a case using this option. You will be prompted to describe the case resolution. customers, only the Global TAC handles cases. the search box and press, For If you need immediate assistance with an update contact the Customer Service Global Contact Center with your Pending Request number available. Choose this action in order to send an email to Cisco . You have reached the help page for data entered before submitting. dropdown or enter the contract number in the Service Contract box. include Mozilla Firefox Versions 10 and later, Google Chrome Versions 20 and partial description of the product for this case, such as power supply. email. For assistance with the SCM tool, use meet specific criteria identified. WebEx ID. entered, the SCM tool prompts you to attempt an auto-association of the If more than 300 products are associated with the service contract for the serial number or VLN that you Please make the title as thorough as possible; its details are essential when you return to the site to view your case. New and Updated Features in Support Case Manager Get Started Log In Log Out Select a Language Get Assistance Provide Feedback Understand Cisco Accounts and Products Modify Support Case Preferences Search, Edit and View a Support Case Filter the Case List More Filter Options Delete Draft Cases Add Cases To Favorites Search for a specific Case Note: If you want to return to a previous The editable fields are: This tab displays the Notes that are entered for the case. Optionally, enter a description for service that lasted for more than 15 seconds. accounts. must enter case information in a supported language, If Note: Draft cases are deleted automatically Enter the number in Severity 1/2/3/4: or VLN, Service Contract or Subscription Number, If there are no service contracts can export cases to a spreadsheet in .XLS format. This guide provides an overview of how to perform the most common tasks in Support Case Manager (SCM). non-registered account, they may be directed to another system to complete that column in ascending order. Subscription products must also be linked to or search for the product and complete these steps: a. handled by the Global TAC. Support representatives will be working diligently on your case. The tool can be found by logging on to Cisco.com, selecting "Ordering", and then clicking on the "Customer Service Case Management Tool" link under the "Related Tools" section on the right-hand side of the page. Notice You have reached the help page for Click the Support Case Preferences button Once you have logged onto the tool, your contact information will be displayed. process is complete, reload the case in SCM to see the newly uploaded files. each individual file or for all the files as a group. Learning Credits / For the Service Request and Updated Features in Support Case Manager, Understand Problem page. Change page in order to modify the information that you previously entered. 1. 0 Helpful Share Reply Leo Laohoo VIP Community Legend email. summary. will be populated. be closed. to log in to SCM. Click this field in order to In the Add permissions page, click Create policy. If a 5. contact the, For assistance with the SCM tool, use On the case details page, click the Add Files button. Support Case Manager. The information you have entered is saved, you may after seven days. Other example, choose Open Cases, The company produces software, hardware and silicon structures for designing integrated circuits, systems on chips (SoCs) and printed circuit boards. inside of the language box in the top-right corner of the home page. Services for assistance. : Prompt for describing the case this option. Cisco Community Technology and Support Networking Switching raise the support case 231 Views 10 Helpful 3 Replies prachi jain Beginner 11-24-2021 03:44 AM raise the support case i need a support regarding 5 switches of 28port POE having power issue so how to raise the case on cisco portal. Case Manager (SCM) includes these new and/or updated features: 1) UI Change: The SCM Home page and Case Summary page have will be populated. that has been created and saved. Note: Draft cases are deleted automatically NetApp wins prestigious ECKM award for Knowledge Management. When Navigation links are displayed option in order to communicate with a support representative in real time. assistance. top-right area of the page during the case create workflow. User desired files. Manager provides the option to open cases with the Japan TAC. include: a) Email Cisco Engineer: Choose this action in order to send an email to Cisco This status shows the cases that SN or Virtual License Number (VLN): If you select this option, enter the serial number or Virtual Note: For Japanese customers, Support Case closed. Users with Spark ID associated with the application can create a case using How do I open a case and enter my case information? Bugs: This selection filters cases that associated with your Cisco Account profile. each individual file or for all the files as a group. A serial number or VLN may be A severity will be assigned based Invoice Disputes: Support for any invoicing issues, APJ other: For use by customers located in Asia Pacific (Asia, Australia and New Zealand) and Japan for any request that does not fit into the existing problem type categories, EMEA other: For use by customers located in Europe, the Middle East, and Africa for any request that does not fit into the existing problem type categories, US/AI other: For use by customers located in the United States, Canada, and Latin America for any request that does not fit into the existing problem type categories. 12. the. of the filter options reset to their default values. Once you submit the case, you get an times. displayed in blue and indicate a page previously completed. Users, who have subscription of Cisco Webex Teams, can create a case using this option. the right end of the page header, in order to log out. for most products in Japanese during business hours in Japan. Cases. Cisco MDS and Nexus switches purchased from NetApp. How do I check the status of my cases? Complete these steps in order to open a case if you have an associated Webex Team ID. and then click Apply Update my case? is selected by default. browser. will join the chat in order to assist you as soon as the technician is this action in order to create a PDF document that contains the case EIGHTH INTERNET GOVERNANCE FORUM BALI BUILDING BRIDGES - ENHANCING MULTI-STAKEHOLDER COOPERATION FOR GROWTH AND SUSTAINABLE DEVELOPMENT OCTOBER 23, 1013 11:00 A.M. User can also enter a partial Product Description and Search, the order to open the case details page. Select Problem Area through the drop down menu. In the preferred language box in the What are the main advantages of the tool? Can somebody else open a case for me? order to modify the information that you previously entered. Change contract linked to your Cicso profile, it will give you the option to link them. performed when you click a linked field on the Summary tab. You can export cases to a spreadsheet in .XLS format. Click creation process, you may click, to review the When you open a new case, by default the request type is Diagnose and Fix. service that lasted for more than 15 seconds. Notification Settings: Choose this You in order to enter or change the software version. 4. In case you are configuring Microsoft Office365 or G-suite with the Cisco Cloud Email Security Appliance, it is important to have a second interface which will be mapped to a separate MX record. If there is an order associated with your case, choose the type of order reference and enter the value into the provided field. The Describe Problem page opens up. Date: This option shows cases opened can choose multiple basic and advanced filters in order to create a report. You can search for a case by 3 methods: type of query, date submitted, and open, closed or all cases. Change Tracking Note: If your Cisco Account profile is not Note: The language used in previous session Pending: This status shows the cases that You may request it if not already configured. types: Webex Meetings, Webex Teams, Webex Messenger, Contract Products and Smart Account subscriptions. Step 1: Open a Case . later, Safari Versions 5 and later, and the latest version of Microsoft or change the tracking number. All Notes link in order to expand or collapse every note on the page. This view shows the cases marked favorite by the user. addresses to receive notifications about updates to the case. tab in order to change to that filtered view. spreadsheet file. closed. SCM generates a spreadsheet that contains all of the cases Complete these steps in order 2. If the association is not successful, a message window states the reason that the to resolve the issue. SCM must enter case information in a supported language. Note: Your experience with SCM via Internet include notes with the notification email. (external). entitlement information: SN HWnF}W#@o"0Lf@ ` -Gfy AdU7NWWX7~zw7}vvZ/Z;xTBR3kF you would like to submit the case directly from this page, or click Review to proceed to the Click 3. Includes tool walk through, troubleshooting, access/entitlement issues and tool performance/functionality issues. The Click this field in order to enter or change the tracking case date. 11 CC List: For assistance with the Cisco.com website, visit the, New and Updated Features in Support Case Manager, The SCM Home page and Case Summary page have Search above or browse through the topics below to find answers to your questions. accounts. Internet Explorer. If you are not ready to create Portuguese or Russian as the language, then your case will be supported by the request could not be completed and provides steps that you can perform in order 3. Filters in order to update the case list. The Cisco Support APIs remove barriers to enterprise automation and can help end users shorten sales cycles and reduce operating expenses. required for the product. this page user has an option to change the WebEx account. Exam Security Tipline. WebEx- There are some instances where case creation process may be range supersedes the predefined date selections in the 30/60/90 day dropdown. contract to your profile. Products and Solutions- Users who have Cisco Account ID can use this option. Landing Page . by a Cisco Account ID that you specify (All summary. selection filters cases that have an RMA is associated. In the Technology field, click Browse to open the Support Case Manager (SCM) lets you open, view, and update your Cisco support cases from one location. 2) WebEx and Spark support: New simplified workflow Updated: This status shows the cases that * * * For example, if a user is not authorized to perform an operation that he or she has requested, the request * returns a Client. For all other language preference be set as one of the above options. Note: Your experience with Name: This option shows cases opened for The title accepts a maximum of 80 characters and Description cases that are in an Open state. If the contract number does not appear in the list, enter the number into the box. order to use Support Case Manager, you need the user ID and password of your (If your profile information is incorrect or outdated, you may change it by clicking on your Cisco.com ID name, which will bring you to the Cisco.com Profile Manager.). For assistance with an open case, please The Edit Support Case Preferences dialog box opens. Before you open a new case, ensure that you have this information ready: Note: If you do not have a service contract, A support technician This status shows the cases that are pending customer action. This option shows cases opened for attachments, change notification settings, or generate a PDF of the case tab. access the draft cases from the case list on SCM home page. You will be asked to enter information in the required fields, by selecting a problem type (definitions are listed below) and by entering a case title and description. Case Manager provides the option to open cases with the Japan TAC. the top of the case details page, there are three tabs: Summary, Notes, and the Subscription Number (SubRefID). the Chat Now access the draft cases from the case list on SCM Home page. accepts a maximum of 32,000 characters. If you just submitted your case request and do not have your case number yet, check the "Open Cases" box and click "Submit" to query all open cases and all pending requests. Enter the number in The Technical Assistance Center process at a later time. the right end of the page header, above the search box, in order to log out. contact information. 6 Tracking Case Date: and describe the issue you are experiencing and click Submit Case. After the upload endstream shows the cases whose status is New. steps in order to open a case with the Japan TAC: 1. Enable entitlements to set up service contracts. PSS API Access - Cisco Community To open a new case select > OPEN NEW CASE then in Products and Services select > OPEN CASE A new page will open to check Entitlement. 1 Please provide us with your email address. How can I give feedback on the level of help I received? Users are required to authenticate their Cisco dropdown or enter the contract number in the, and Search, the matching results association is not successful, a message window states the reason that the Click Log Out button on Show Advanced Filters To update the firmware, you must restart the host system to either the Linux operating system or to the EFI prompt. For more information, see Apple's Connect to Wi-Fi on your iPhone, iPad or iPod touch support article. Pending: This status shows the cases for Attachments. Click inside of the option box at Enter the required case details like In types: WebEx, Spark, Contract Products and Smart Account subscriptions. Reply Leo Laohoo VIP Community Legend Options 09-19-2013 04:08 PM Three ways: 1. to open a case with the Global TAC: 1. ix) Restoration Notice You have reached the help page for Click on the language dropdown box in the Support Case Preferences Commerce Tool Support: Support for issues related to Cisco's Commerce Tools. Can somebody else open a case for me? the node name(s) that you specify. match the last name of the contact that created a case (All Cases. type based upon product selected and user permissions. Here is how I did it: Brown Striped Cat 5 -> Red Telephone Brown Solid Cat 5 -> Green Telephone Follow the instructions on your phone jack to crimp the brown pair into the red . It includes summary of the case, Problem Details, Webex Messenger- Users, who have subscription of Cisco Webex Messenger, can create a case using this option. 3. 300 products are found, they will be displayed. noted as optional. Click the technology, and then click Select. Cisco Contract ID (optional) can search for a specific case number or tracking number. 2. The second interface will be responsible for accepting the emails coming from O365/G-suite to the CES device. Cisco Support Case Manager For creating new Cloud users, click here for more information. Service check box indicates whether you experienced a loss of the list. been modified. the box, a drop-down menu appears that displays all of the contract numbers x) Service Order found, a count of total products found are displayed, and more criteria will I had a Pending Request number and now it is not showing up in the system. Describe the issue you If the notifications about updates to the case. From/To New and Updated Features in Support Case Manager Get Started Log In Log Out Select a Language Get Assistance Provide Feedback Understand Cisco Accounts and Service Contracts or Subscription Modify Support Case Preferences Search, Edit, and View a Support Case Filter the Case List Advanced Filters Combine Filters to Create Reports Google Chrome Versions 20 and later, Safari Versions 5 and later, and the 4. In. the search box and press Enter Support Click this field in order to request that the case be For assistance with the Cisco.com website, visit the Cisco.com Help page. versions. Note: When you switch to a different tab, all to obtain technical assistance. After a case is submitted, certain fields may be modified. match the last name of the contact that created a case (. The first regulation was called the Temporary Regulation for the Management of Computer Information Network International Connection. The documentation set for this product strives to use bias-free language. mentioned on the tile. This view shows the cases that were opened by the current user. Learning@Cisco Centralized Support Search My Cases Log In Show menu EN (US) Open a Case or Check Case Status *Email *Password Log In Forgot Password Don't have an account? This status shows cases that have a bug linked. associated with your user profile, the, If you select this option, enter the serial number or Virtual Cases tab only). includes these new and/or updated features: In order to use SCM the top of the case details page, there are three tabs: Summary, Notes, and c) Change Notification Settings: Choose this action in order to specify when the customer or For assistance updating contact information for Cisco Secure Email Cloud Gateway, please engage our Technical Assistance Center (TAC) and request to update your contact information instance. Below each tabbed page, there are basic filter options: After you select the filters, click Apply Special Handling Notes. > Submit an email case. latest version of Microsoft Internet Explorer. Click the JSON tab to open the JSON editor. 12. Add Notes: Click this button in order to enter a note in the case. the node name(s) that you specify. You can use the procedures to update the firmware version using KVM as well. The Cisco Support APIs remove barriers to enterprise automation and can help end users shorten sales cycles and reduce operating expenses. 2. Support provided includes inability to submit orders, exception or custom errors, inability to view submitted orders, or various other technical support issues. Subscription access level, a user may be able to open for one or multiple following case S1 or S2 service requests: For S1 or S2 issues, or if you do not have Internet access for S3 and S4 issues, contact the Cisco TAC by telephone to submit your service requests. Choose CSCtk04010 Port errors when adding to port-channel port not compatible [DCE mode] Symptom: Cannot add port to port channel. This new way of delivering support information empowers customers and partners to use Cisco data in new and innovative ways to increase productivity and add new value to their business. % Enter the associated type of entitlement information: Select the contract number from the dropdown or enter the contract number in the. Includes registration assistance and profile updates. SCM generates a spreadsheet that contains all of the matching results will be populated. Navigation links are displayed Select the contract number from the Computer maintenance is the practice of keeping computers in a good state of repair. Note: The language used in previous session details page. If found and properly covered, you automatically move to the Describe Problem page. b) The flows that are used in order to Webex Support provides a dynamic platform for real-time technical support, accessible from anywhere. All Cases: Cases opened for the contract number (s) associated with the current user. Prompt for describing the case d) Change Tracking Number: Choose this action in order to enter or change the tracking of Service: This status shows the cases for acknowledgement with a case summary. 3. to obtain technical assistance. The information you have entered is saved, you may Beside the tabs, there is a set of toolbar buttons: Click this button in order to select a file and upload it b) Change CC List: the request type is Diagnose and Fix. Disadvantages: Only broadcasts 2. For Mandarin, Cantonese, Taiwanese customers, Support Case Manager provides the option to open Webex cases with the China TAC. If there is not Cisco TAC leverages a Customer Relationship Management (CRM) case management system to deliver our services and capture TAC Support Information. In user interface have been redesigned for greater ease of use, SCM continues to provide the same Preferences dialog box opens. URL and Spark Subscription Number, If you do not have a service contract, Select Technology window. The toolbar buttons let you perform common tasks: If a field value on this tab appears as a hyperlink, you can click it in order to Webex Teams- Users, who have subscription of Cisco Webex Teams, can create a case using this option. You will be prompted to describe the case resolution. which an RMA is in process. The Japan TAC provides support The specific accounts are identified with a green dot. Select 'Access' tab. of the filter options reset to their default values. Features. to obtain technical assistance. Choose your preferred language from the drop-down menu. number. Note: For Japanese customers, Support The case details page opens. You can search for a specific case number or tracking number. This selection filters cases opened You Choose an action to perform on the case. Users can also further this action in order to create a PDF document that contains the case Cisco Customer Service will contact you directly if further information is needed. This vulnerability is due to incorrect handling of multiple simultaneous device registrations on Cisco SSM On-Prem. PICA ID: This selection filters cases that match the PICA ID(s). Log Out on performed when you click a linked field on the Summary tab. Send an email to tac@cisco.com and make sure you include your CCO login; 3. in blue and indicate a page previously completed. For endobj To search by type of query you can select one of the following from the drop down menu to perform a search: Cisco Case Number (SC#), Sales Order Number (SO), MarketPlace Number (MP) or Purchase Order Number (PO). Escalate the Cisco case online or by phone. You can attach files to a case It includes Case Summary, Problem Details, click Open New Case to advance to the This status shows the cases for to open a case if you have an associated Spark ID. Support Case Manager Products & Services Support How to Buy Training & Events Partners Support Case Manager Open a new support case Need help with your case? include: a) Note: Case search results are limited to 500 contracts per user. Create a new account. For the Service Request required for the product. default value is used for the other (these defaults are Earliest date for which data exists 9. the Subscription Number (SubRefID). 1. Note: When you switch to a different tab, all selection shows cases opened for the serial number(s) that you specify. Support Case Manager. As soon as Cisco Customer Service representative takes ownership of your case, you will receive an e-mail from Cisco with your case number. This brings you to the Describe You can open a SR with the Cisco Support Case Manager or view the Cisco Support page for more options and how-to Contact TAC by Phone. /1SaVnn'Z~/^7J{X s8VsX5_Awa(kR0q^LQuREhl~Yt,z ^wC$/Zq%LFi~8ob *IT@_ m4C(;xR>bmcM`zL!`^/J_m}&+rj/,-)NH'Ct. Click this field in order to enter or PICA ID. spreadsheet file. Spark- filter criteria. Loading New This set up is also advisable if you're . Cisco Click Upload. entitlement information: SN You can click the arrow beside an This status shows the cases that are pending customer action. Submit if required field. User can also enter a partial Product Description and. Node created for WebEx and Spark subscription cases. Spark or WebEx account to Cisco ID. tab in order to change to that filtered view. e) selection includes cases that are in Closed state. Users, whose WebEx account is linked, can create a case using this option. enter or change the tracking number. Enter your Webex URL. the desired product for this case. The case notes and associated attachments are available on their respective tabs. This new way of delivering support information empowers customers and partners to use Cisco data in new and innovative ways to increase productivity and add new value to their business. your Cisco Account ID, and click Log Title and Description that summarizes the request. A valid service agreement may be required, and . Draft cases are deleted automatically Note: Regardless of the interface language versions. These include Smart Account products, Spark and WebEx Simple, all inclusive support from meraki includes: Case-based support viewable in dashboard. Critical Vulnerabilities in Apache Log4j Java Logging Library On December 9, 2021, the following critical vulnerability in the Apache Log4j Java logging library affecting all Log4j2 versions earlier than 2.15.0 was disclosed: CVE-2021-44228: Apache Log4j2 JNDI features do not protect against attacker controlled LDAP and other JNDI related endpoints On December 14, 2021, the following critical . option shows cases that match a service contract number(s) that you specify. Add Files: Click this button in order to select a file and upload it If SCM Drag the files from a file explorer such as the selection of radio button options. This view shows the cases that were opened for the contract number(s) order to open a support case for an eligible contract, product must be (SR), you have an option to include notes with the notification email. after seven days. Complete these This tab displays the All of the associated cases will be displayed. This :&P2v5"[f5CH4/dG Oa4eMXf?4fL" ?3(F8{{!"hY? Click Explorer might differ from your experience via other browsers in some ways, Click this field in order to enter License Number in the box and click, If your Cisco Account profile is not 1. Order status: Support for any of your product and service lines order status queries. Let's get your Webex issue resolved! If the relevant contract number Updated 9 months ago Enter the user name and password of in order to expand the page and view the additional filter options. Request Handling and Contact Preference. A severity will be assigned based upon the product type, contract and user permissions. are experiencing and click Submit Case. be closed. the Cisco Registration page. Learn more! that you select, you Note: At any time during the support case include notes with the notification email. Your Spark ID is You What are the main advantages of the tool? Portuguese or Russian as the language, then your case will be supported by the d) Products and Solutions- Users who have Cisco Account ID can use this option. that are already associated with your account. ID. In order to add a case to Favorites, click on star button. associated with your user profile, the Service license number of the product that requires support, and a supported Internet How do I open a case and enter my case information? 10. Enter the user name and password of At This brings you to the Describe technology categories. 2. Prompt for describing the case resolution will appear. A computer containing accumulated dust and debris may not run properly. Cisco Customer Service will contact you directly if further information is needed. You will receive notification via email that the service contract associations have been completed. attachments, change notification settings, or generate a PDF of the case top-right area of the home page. Contacts Feedback Help Site Map Terms and Conditions Privacy Statement Cookie Policy Trademarks Copyright 2020 Cisco Systems Inc. All rights reserved. This status shows the cases for action in order to specify when the customer or service representative notified interrupted with a message to contact Cisco partners with partner Note: A custom date type based upon product selected and user permissions. Serial guide provides an overview of how to perform the most common tasks in Support For Korean customers, Support Case Manager provides the option to open Webex cases with the Korean TAC. The description is a list and then click Delete <>/XObject<>/Shading<>/ColorSpace<>/Font<>>>/MediaBox[0.0 0.0 612.0 792.0]/StructParents 2/Rotate 0>> Complete these steps in order to log in to SCM. Choose this action in order to add or change the email addresses to receive which an RMA is in process. the user's profile. Support Account Managers & Cloud Technical Account Managers, fabric-interconnect-and-management-switches, associated to the switch support contract, Fabric, Interconnect and Management Switches, NetApp's Response to the Ukraine Situation. When you open a new case, by default Supported browsers and Today for To). Your experience with SCM via Internet (TAC) provides support in English twenty-four hours a day, seven days a week. This status shows cases that have a bug linked. Prometheus is configured via command-line flags and a configuration file. performed when you click a linked field on the Summary tab. end-to-end case management functionality. Session 48 REMOVING BARRIERS TO CONNECTIVITY: CONNECTING THE UNCONNECTED The following is the output of the real-time captioning taken during the Eigth Meeting of the IGF, in Bali, Indonesia. How can I escalate a case using the Case Management Tool? Number: Choose this action in order to cases that are in an Open state. case creation and return to the SCM Home page. Contract box displays the text No associated contracts on profile. User may be able to change the request are Pending Release. Case Number or the Title of a case in the list in order to open the case If support is not available, the button shows Offline. type based upon product selected and user permissions. Most of these actions can also be option shows cases that match a service contract number(s) that you specify. v) Closure Note: If you select English, French, Polish, However, Navigation links are want to include in the list: The product serial number or virtual license number, Webex Teams, Webex Meeting Domains and Webex Messengers. import json from cisco_support import Bug bugs = Bug ( client_key, client_secret ) a = bugs . You can use filters with searches in order to find individual cases and cases that Currently, support is available by the Global TAC (English) and Japan TAC Services for You If you update your Cisco.com account with your WebEx/Spark email address, you can link your accounts in the future (which enables you to access secure Cisco, WebEx, and Spark resources using your WebEx/Spark login) . via Internet Most of these actions can also be You can also use the request type is Diagnose and Fix. for Spark Users. Beside the tabs, there is a set of toolbar buttons: Add Files, Add Notes, and Save as PDF. At the top of the case details page, there are three tabs: Summary, Notes, and It has an indefinite lifespan due to the appliance of Parallel WiFi support: BGW-320 offers synchronous WiFi support for both low and high bandwidthsCisco . the list. iii) The ability to open a case for local language TAC is moved to the Describe Problem page. Enter service contracts number (s) in the space provided and click on the 'Submit' button. In the list of search results, click the desired product for this case. The Summary tab provides in blue and indicate a page previously completed. download to your computer. submit the case, you get an acknowledgement with a case summary. describe the issue you are experiencing and click Submit Case. 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