The next day we were without water for a couple of hours (no big deal because we were not in the room) so they must have been having some issues with their water lines.FOOD & BEVERAGESThere are 9 restaurants, 1 caf, and 2 poolside snack huts. If you use your resort credits, it costs $40US/day. Heaven is adults only and Hacienda is for families with children under 18 years of age. caribbeanwarehouse.co.uk is a Travel Agent offering for sale holidays from various Principals and Tour Operators acting in the capacity of their Agent. The food was all pretty wonderful. http://www.aicmeetings.com/e-brochures/HRHRivieraMaya. Cannot wait for your next visit to pamper one of our valued rockstars!Warm regards Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya. Expected 100% completion is December - January. ms. Hola NimAdress,Muchas gracias por compartirnos su experiencia acerca de su ultima estancia en Hard Rock Hotel Riviera Maya, sus comentarios son muy importantes para nosotros.Nos complace saber que su estancia estuvo llena de rock. Our collection features hundreds of hotels from across the Caribbean. The two rooms were still on the same floor and very close to one another. Have 3 early teens & a 10 y/o. Amazing made to order sushi that you can just grab and go!The drinks were at every turn, from the front lobby to the beaches to the pools to your room. He booked our Chichen-Itza outing, and helped me with all of the pre-arrival questions that I had. Best vacation! Esperamos verlo pronto para consentirlos como verdaderos rockstars. Tipping is a must and should not be overlooked.This resort was everything that it claims to be! Thanks Mr.Jan to you and your team. Todos fueron muy amables con mi hijo pero el que se saca un 10 y fue el mejor "Lyon" Perea del equipo que anima, cuando practicaron snorker, aparte de saber mucho de vida marina, se not que tiene paciencia con los nios. I send our regards hoping to see you soon and make you feel again like a Rockstar.Sincerely,Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya, Went with multiple families with ages 5 up to 70's. tooloon- do you have any additional information you learned on your visit? Puerto Aventuras Golf Club is minutes away. We ate at Zen (Asian flair Teppanyaki), Pizzeto (fired brick-oven pizza), The Market (breakfast buffet), Friday (Mexican style breakfast buffet), Ciao (Italian), Toro (steak house), and had room service from Los Gallos (Mexican cuisine.) I am really interested to see any improvements made to the lagoon and "beach" area. Show more. more, You seem to have JavaScript disabled. We stayed at Heaven. Si tratta di un Bed&Breakfast, ubicato nel quartiere Miraflores, uno dei pi belli di Lima. And it all starts with the ingredients locally farmed produce, highest quality prime USDA meats, fresh premium seafood every dish chef-crafted to be something delectably different. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The VERY best benefit was the personal assistant. They're very lively and fun resorts but not in the spring break sense. Desde la recepcin todo el personal nos hizo sentir importantes. The first was with the toilet. Free? Al llegar los chicos del staff nos recibieron muy amablemente, en recepcin Amor fue un amor!, muy atenta. I'm pleased to know you had a wonderful time at Hard Rock Hotel Riviera Maya and we successfully exceeded your expectations on so many levels!. Dear, IdahoTravelers.Thank you very much for your valuable time in order to share such a detailed review. Lo maximo !!!! If you are a wine drinker, you might want to pack your own though. We act as The Midcounties Co-operative in connection with the sale of travel products. Saludos cordialesJuan RiveraGerente General Hard Rock Hotel Riviera Maya. inclusive cuando requeramos un cambio de habitacin para una mejor vista, nos ofrecieron la mejor opcin. When you pay you will be supplied with an ATOL Certificate. I don't drink so I don't know about beer or alcohol sorry. Pena que no pudimos ir a sus clases de guitarra o su tour pokemon pero no tuvimos tiempo debido a otro compromisos. Jan_Hundrieser, Director General at Hard Rock Hotel Riviera Maya, responded to this review, Lock in the lowest price from these sites, Joyful week-long stay. To use our mobile site, please enable JavaScript. We never called it in to maintenance. After we left him, he called our room several times, hunted us down at our beach cabana, and stopped us in the lobby. Antonio and David. 140 Reviews. The family side was near 100% completed. They also have golf cart shuttles that were always available.CHECK-IN/FRONT DESKYou are greeted, quite literally, with drinks upon check-in. where you wait for 15 more minutes to get your excursion certificate.In summary if you are not interested in purchasing a "time-share" type vacation plan, you can save yourself some major frustration and tell them NO up front.RESORT CREDITSYou will receive resort credits with your room that you can use towards the purchase of certain excursions, in resort purchases, spa treatments, cabanas, upgraded wine and upgraded dinners. We told him that we were not interested, but he would not leave us alone. Live large at the Hard Rock Hotel in Riviera Maya and enjoy the very best of paradise for your entire family. Any help that we needed, they were only a phone call or a text away. There are new Bali beds, palm trees, lots of loungers and they are working on the rattan like umbrellas. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-53949790', '');}, 'log_autolink_impression');Hard Rock , the plans they have and everything I've seen that they are doing to the place convinced us to buy in again last year LOL. Muchos gracias to Damian, Fer Ivan, Panana, and Alex! Look forward to more details before we get there Jan 31. Rest assured all our staff will know about your comments that encourage us to keep on rocking. Here is a link to a online "brochure" with a lot of new details including a page with brief mention of the kids amenities. Saludos cordiales Juan Rivera Gerente General Hard Rock Riviera Maya, Increble atencin en el Hard Rock RIVIERA MAYA desde que llegamos una amabilidad de todo el personal, muy atentos y hacen q uno se sienta como en casa, fuimos a pasar mi cumpleaos lastimosamente el primer da mi madre tuvo un accidente y quiero agradecer a todos x estar al pendiente en especial al Dr. Hugo Trevio por todas las atenciones, a Ivn y Ery de Relaciones Pblicas, a Fer Ivn en la seccin playa realmente una atencin de primer nivel, a los chefs por agasajarme el da de mi cumpleaos y a todos de verdad muchas gracias porque a pesar del accidente que sufri mi mam puedo disfrutar con su ayuda de mis vacaciones, lo recomiendo una y mil veces ms La comida en The Marker deliciosa y gracias a todos, Muchas gracias por venir, esperamos verlo pronto para consentirlo como todo un Rockstar!Jan HundrieserGerente GeneralHard Rock Hotel Riviera Maya. La comida y las bebidas de lo mejor, cada uno de los restaurantes son especiales y deliciosos, el nico detalle fueron los postres que me parecieron un tanto simplones, pero no por ello quede insatisfecho. una maravilla! Hard Rock Hotel Riviera Maya features stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas that is surrounded by marine life. Cabe mencionar la gentil atencin de este equip de animacin, todos muy serviciales Rubn, Vctor, Jay, Jack, Nicky Jam, Noemi, Maritza, Chihuahua y Mario.Muchas gracias de parte de nosotros a las lindas y cariosas seoritas de The Cavern, Alison, Carito, Karina e Isabel, en especial a Berenice que nos ayud a ubicarnos un poco mejor.Ms, Hola mathiasurizar1, Mil gracias por tomarse el tiempo de compartir sus excelentes comentarios para Hard Rock Hotel Riviera Maya. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. View Map. Amazing! In hindsight, we would have just paid for the trip ourselves!On the second morning of our vacation, we spent 2 HOURS (not 90 minutes) sitting through the sales spiel with the second representative. Once you think you have told this second guy no enough times, you are taken to a desk to receive your excursion coupon. Can't wait to go back! The food was always fresh, and the service was always friendly! You walk on new smooth sand with a gradually decline into the water. With the azure waves of the Caribbean Sea as your stage, you can kick it like a rock star at the All-Inclusive Hard Rock Hotel Riviera Maya. The resort cab was pretty below average. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our partners for more details. Designed & developed in Stoke-on-Trent by Blue Bay Travel. Hello, I visited the Hard Rock Riviera Maya 2 weeks ago for the day prior to opening. - 18.306 opiniones y 13.941 fotos de viajeros, y ofertas fantsticas para Hard Rock Hotel Riviera Maya en Tripadvisor Facilities as well as the great service we provide are focused on creating unforgettable memories. Arrivati dopo tante ore di volo, essendo mattina, siamo andati subito a fare colazione e siamo rimasti piacevolmente stupiti. Book today to discover sunnier skies. Personalised award-winningcustomer service since 2003. Hard Rock Hotel Riviera Maya: Inolvidable Cumpleaos de mi hijo!!! Also, do you know the brands of beer and alcohol that will be served? Todo el personal fue siempre muy amable y atento, nunca hicieron falta toallas ni entretenimiento. This was the only dinner that was a little disappointing. Regarding your feedback with the only person who was rude to you during your whole trip you can rest assured since I will personally address this matter to prevent any similar episodes in the future.I very appreciate your kind preference and thank you for choosing Hard Rock Hotel Riviera Maya, it has a been a privilege having you here and we all would be delighted to have you once again in order to carry on with the royalty treatment and pamper you as Rockstars!.Best Regards,Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya, If you are looking for a great place to enjoy a vacation Hard Rock Riviera Maya is a spot to consider. Sabemos que pudo disfrutar al mximo de nuestras instalaciones y que la calidad del servicio de nuestros band members permitieron que su estancia fuera simplemente nica. Nature & Wildlife Areas 2. Los impuestos y cargos que se muestran son solo aproximados. Getting from Heaven to Hacienda is a very easy walk either from the front entrances or the beach walk. If you try it, you won't be disappointed. They're great resorts! What are the most popular things to do near Hard Rock Hotel Riviera Maya? Holiday like a rock 'n' roll star at Hard Rock Hotel Riviera Maya, located on Mexico's shimmering Caribbean coast. 9 minutes from Hard Rock Hotel Riviera Maya. The former Spa side now called Heaven is not open yet only the Cove or Family side is. It will start with Sergio as you arrive and they take your bags to the room. The food is awesome and never ending. For the days we were there, we were not only very well taken care of, but we made some great friends! Check-in was very quick and our luggage was delivered to the rooms very promptly.BE AWARE! The teens Cave is called "The Cavern" I believe. We stayed from December 20th through the 29th at The Hard Rock Riviera Maya. Cannot wait to see it this next June when we travel there! In return we would receive 4 tickets to Xcaret, and we would only have to pay $80US for transportation. (This was the ONLY rude person we encountered the entire time we were in Mexico but he took the cake!) Lots of fun for everyone, good excursions, etc. Before we arrived, I had connected with one of their vacation planners, Abnner. Do you have to make reservations for the dinner restaurants? Nos es grato saber que disfrut de nuestras instalaciones al igual que nuestro servicio nico e inigualable. Is the climbing wall tower still there? There are several pool areas and many beaches. Esperamos regresen pronto para recibirlos nuevamente con alfombra roja y consentirlos como se merecen. There were other wines to purchase at the restaurants, but I had brought a few bottles, so I never tried the other wines.POOLS, LAGOONS & BEACHESThere are many different options for lounging by the water! Pretty cool area and it looked quite busy when I was at Hard Rock Cancun a few weeks back. The adult side was being worked on. 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I'm not sure about the spring break policy. WiFi and parking are free, and this resort also features 2 outdoor pools. Taxes and fees that are shown are estimates only. I am also looking for some information on this resort (the website has very little detail). If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Hard Rock Hotel Riviera Maya believes you deserve more than just variety, you deserve the best. Looks pretty cool! (The only exception is that the restaurant Tora has a family section for dinner the other restaurants and lounges are adult only.) Todos fueron muy amables con mi hijo pero el que se saca un 10 y fue el mejor "Lyon" Perea del equipo que anima, cuando practicaron snorker, aparte de saber mucho de vida marina, se not que tiene paciencia con los nios. For example, the charge to reserve a cabana on the beach is $200US. We were on the 2nd floor in rooms 2241 and 2221 (ocean view was in 2221). hicimos un tour con resort creditsque no imaginabamos hacer CHICHEN ITZA!! Everything went perfectly, the staff just great and food was excellent. David was just as exceptional, we just did not have as much contact with him.The other benefits of Rock Royalty include ironing service, nightly petit fours, additional menu items to order to room service (great benefit), spa tub preparation in your room, 25-minute couples massage, VIP check-in, late check-out, access to Rock Royalty areas (a private pool and a couple of beach areas), in-room espresso machine, and a beach bag.ROOMSOur room(s) had the same layout, with one having a slightly better ocean view than the other. Thank you very much Abnner!One thing that I feel very compelled to mention is tipping at the resort. All the flights and flight-inclusive packages on our websites are financially protected by the ATOL scheme. All of the beaches are on the lagoon/cove, which is a wonderful place to snorkel and swim. You will be treated with respect by all right from the moment you arrive. Make sure that our band members will know about your experience.ALL IS ONE Jan Hundrieser General ManagerHard Rock Riviera Maya. AMENITIES: Float Bar: Pizzeto Restaurant: Frida Restaurant: Zen Restaurant: The Market Restaurant: Sun Bar: Ipanema Restaurant: Lobby: Kids Club: Pools: Convention Center Victor and his entertainment crew will keep you as busy and you want and then some. What else is there to do near Hard Rock Hotel Riviera Maya? Blue Bay Travel is a Member of Midcounties Coop Consortium (ABTA P4796). There are lots of fish to see without the concern of strong currents.We reserved a cabana (Bali bed) 7 out of the 10 days we were there, and it was fabulous! I will break my review down into categories, as this is going to be a lengthy one.GENERAL RESORTThere are two sides to this resort. Review tags are currently only available for English language reviews. Me entere que hay una chica encargada de esas cosas, hace un trabajo maravillso, se llama mariana.Toda la atencin increble, ama de llaves siempre al pendiente.Mis respetos para todos y cada uno de los que laboran en el hotel!Todos se merecen un gran aplauso y el reconocimiento de la comunidad turstica, uno de los mejores destinos de la Riviera MayaMUCHAS FELICIDADES! Dear FabFlorence, We are really thrilled to know we have been able to create special moments to you and your family. Cabe mencionar la gentil atencin de este equip de animacin, todos muy serviciales Rubn, Vctor, Jay, Jack, Nicky Jam, Noemi, Maritza, Chihuahua y Mario. ETC. I dive in the ocean and cenotes several times - good experience, Ask Eugene K about Hard Rock Hotel Riviera Maya. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate. We were traveling with our 2 adult children, so we had booked 2 of the Deluxe Gold rooms. If we had, I am sure they would have fixed it no problem. This third person then gives you another 15 minute spiel to sell you a week-long vacation to come back to the resort. This site requires Javascript, please enable it again. more. I cannot thank them enough! He booked our excursions, arranged for our daily cabanas, made sure that we had everything in our rooms that we needed, made dinner reservations every night, and arranged our transportation back to the airport. Id like to know particularly about wifi at the resort. I would also like to know if they have kept the "lagoon" type pool/beach area that Aventura Spa Palace had? Fabulous! Heaven (577 guest rooms) and Hacienda (687 guest rooms.) Their professionalism, hospitality and kindness will never be forgotten.ROMANTIC DINNEROn our last night, we participated in one of the romantic dinners on the beach. There were many couples there and those I asked, felt this was one of their best trips of their lives. Top it off with endless top-shelf liquor . More adult fun family friendly! Marcella, Elias,Cosme and the public relations team are incredible. Estimado Naxxer I, Muchas gracias por haber escogido a Hard Rock Hotel Riviera Maya como su destino vacacional. No tienes tiempo para aburrite con todas las actividades del dia, aquaman, bola loca, quiz de musica, tour de monos, escalar, etc. One thing that was a little odd, but didnt matter to us, was that the toilet closet/room was not completely enclosed.We had two very minor issues with the room. While we were told by our travel agent that tipping is included at an all-inclusive, to us that is simply not the case. Which places are best for scuba & snorkeling near Hard Rock Hotel Riviera Maya? You can use $160 of the resort credits, and pay the remaining 20% so you only pay $40US.ROCK ROYALTYIf you upgrade your room to Rock Royalty, you will receive several VIP services. The adult side was being worked on. The chain would get caught-up frequently (in both of our rooms,) and you would have to go in and giggle the handle or lift the back and un-tangle it. Pregunt a mathiasurizar1 sobre Hard Rock Hotel Riviera Maya, Informar que la respuesta no es apropiada, Escribi una opinin el 30 de septiembre de 2016, Pregunt a Naxxer I sobre Hard Rock Hotel Riviera Maya, Escribi una opinin el 29 de septiembre de 2016, Pregunt a Milena Z sobre Hard Rock Hotel Riviera Maya, Pregunt a NimAdress sobre Hard Rock Hotel Riviera Maya, Pregunt a Adolfo Juan A sobre Hard Rock Hotel Riviera Maya, Escribi una opinin el 28 de septiembre de 2016, Pregunt a Rebeca R sobre Hard Rock Hotel Riviera Maya, Hacienda Del Mar 7-15BR Villa Full Staff By RMH. Elevated amenities include 24-hour in-room dining and supremely . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-53744990', '');}, 'log_autolink_impression');Hard Rock in Riviera Maya? View deals for Hard Rock Hotel Riviera Maya - All Inclusive, including fully refundable rates with free cancellation. This is the version of our website addressed to speakers of English in the United States. Los precios representan el precio promedio por noche proporcionado por nuestros socios y pueden no incluir todos los impuestos y cargos. The service you receive from the resort staff on the beach is amazing! Special shout out to "Super Mario" who made extra effort at the rock climbing wall to open the advanced routes and then came to meet me to open the wall at an off time as an extra activity for myself the last day of the trip. Ask IdahoTravelers about Hard Rock Hotel Riviera Maya, Ask 213kurtw about Hard Rock Hotel Riviera Maya, Ask FabFlorence about Hard Rock Hotel Riviera Maya, Ask Ralph32707 about Hard Rock Hotel Riviera Maya, great family resort, service, something for everyone, Ask Michael F about Hard Rock Hotel Riviera Maya, Hacienda Del Mar 7-15BR Villa Full Staff By RMH. The sleek and stylish Deluxe Partial Ocean View room at Hard Rock Hotel Los Cabos gives your wedding guests 522 square feet of space to relax in. It is very gratifying to hear you had a great experience at our hotel as we work constantly to get our guests satisfaction.Cannot wait to your next visit!ALL IS ONE Jan HundrieserGeneral Manager Hard Rock Riviera Maya. THEY WERE AMAZING! Or, its not always the whole story on things. Sabemos de antemano que todos nuestros band members se caracterizan por brindar un servicio de alta calidad para poder as crear experiencias dignas de un Rock Star. Also, I am very happy to read that our band members had the opportunity to deliver you our amplified service by providing you a personalized experience under the most high quality standards in order to create authentic experiences that Rock. We will probably start seeing more info on TA forum about the resort now that the soft opening is happening. He was also very encouraging to everyone at all levels, Dear Michael F, Wow! Complimentary private roundtrip airport transfers for up to 6 passengers when booking a Rock Royalty room category ($93 value; 5-night minimum stay required) See The Show at Hard Rock Hotel Cancun, the ultimate all-inclusive experience in the heart of the famed hotel zone. We were there as part of a small convention. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Guests praise the helpful staff. Es muy grato saber que tuvieron una excelente experiencia. This vacation was one of our all-time favorites. Book with Confidence. Looking to go end of March, do they have a Spring Break policy? Thats why we rock every day to create wonderful times. Cumple con las expectativas, grandioso lugar. I asked Tony to take a look, and he called maintenance. Alternatively, you may use, Puerto Aventuras Hotels and Places to Stay, Heaven At The Hard Rock Hotel Riviera Maya. We found 16 things to do for you near Hard Rock Hotel Riviera Maya. We had 2 assistants assigned to us, one in the morning and one in the evening. Cleanliness at max level, great rooms, great place from where going to visit famous archeological sites.SPA and Gym great! Alegria Spa by Catalonia. Our son was ill during several days of our trip. We had another outstanding stay over the Christmas season, Dear member, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya; I am thrilled to read your kind words about our food offer and entertainment, but specially your remarks on service quality; it makes all the hard work worth it every second. Consult con nuestros socios para obtener ms detalles. We are a Member of ABTA which means you have the benefit of ABTAs assistance and Code of Conduct. You are still required to pay 20% of the cost of the item, but the credits will save you money during your stay. All 4 of these young men went out of their way to make our days flawless and wonderful! http://www.aicmeetings.com/e-brochures/HRHRivieraMaya. Hard Rock Hotel Riviera Maya: Hard Rock Hotel Riviera Maya - Read 18,306 reviews, view 13,943 photos, and find great deals for Hard Rock Hotel Riviera Maya at Tripadvisor Saludos Juan RiveraGerente General Hard Rock Hotel Riviera Maya, Esta es la versin de nuestro sitio web destinada a quienes hablen espaol en Argentina. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-53832576', '');}, 'log_autolink_impression');Hard Rock Riviera Maya 2 weeks ago for the day prior to opening. Thanks. For instance, the kids club at Hard Rock Cancun has a small water park / splash pad and tons of games and toys inside. This resort exceeded our expectations on so many levels! Aventura was the resort that charmed us enough to buy a membership in 2002, and it's revamp as a (ta && ta.queueForLoad ? The luxurious Heaven at Hard Rock Hotel . This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Not too fun for singles as the majority of people are couples or groups, Still a lot of opportunities to have great vacation. Esta opinin es la opinin subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. If you arrive with a smile and a happy to be there attitude the team at the Hard Rock Riviera Maya will take care of the rest. Not wanting to be rude, and alleviate the stress of this constant persistence, we ended up giving in to their 90-minute spiel. Hola 232adolfoa,Mil gracias por regalarnos un poco de su valioso tiempo para compartirnos de su experiencia, es un gusto saber que llegamos a cumplir con todas sus expectativas y que su estancia estuvo llena de Rock!, sus comentarios nos ponen muy alegres y nos animan a seguir trabajando para asegurarnos que su estancia sea inolvidable y nica. Spend your day savoring the perks that come . The second was with the water in the jetted spa. With the upgraded room we were assigned a personal assistant so we thought that this representative had something to do with that, and that we were required to meet with him.The first morning, we spent about 45 minutes talking to the man that had greeted us upon our arrival the night before. Carolina at the little big club is always on her game. It does say "rock climbing". Using resort credits, this meal was $85US. nice review, it is so great to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a excellent new that you were treated wonderfully and you have such a good opinion of us. There is NO QUESTION that we will return to the Hard Rock Resort Riviera Maya! What did it look like on your visit? Deseamos verlos pronto para as poder consentirlos y seguir viviendo la experiencia de Rocker!Saludos cordiales,Juan Rivera Gerente generalHard Rock Hotel Riviera Maya. los chicos de animacin todo el tiempo hacindonos pasar un buen rato. I am at the resort right now and can answer some of your questions. His professionalism and kindness are second to none. Estimada Rebeca R,Agradecemos enormemente sus excelentes comentarios y nos llena de gusto saber que tuvieron una fabulosa experiencia! Everybody in Hard Rock Hotel Riviera Maya send their regards hoping to have you back soon and make you feel like a Rockstar again.ALL IS ONE Jan HundrieserGeneral Manager Hard Rock Riviera Maya, This is the version of our website addressed to speakers of English in Malaysia. Hard Rock Hotel Riviera Maya. Not too fun for singles as the majority of people are couples or groups, Still a lot of opportunities to have great vacation. A little respect will take you to the next level at this place as the team will work very hard to make your stay unforgettable. This is going to be an awesome resort once it's 100% complete and up and running. Deseamos enormemente nos visite nuevamente para continuar ofrecindole el servicio que se merece y disfruta tanto. Av. Xcacel Lote 1, Manzana 18, Plano 2 Puerto Aventuras Catalonia Riviera Maya, Puerto Aventuras 77782 Mexico. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. Si sos residente de otro pas o regin, seleccion la versin correcta de Tripadvisor para tu pas o regin en el men desplegable. One great tip if you love sushi is Zen 2 Go located in the main lobby bar at Heaven every evening. !Marvelous Shows every night.If I have to highlight a not super top issue..the beach. but with a fantastic blue sea and beautiful fishes up to the beach. el entretenimiento fue increble, Super mario y el tour de snorkel son un super mix. I would have skipped this and had dinner at one of the restaurants instead.CUSTOMER SERVICEThe customer service at the resort was outstanding! They showed up immediately. The teens and kids clubs at the other Hard Rocks are great! Saludos cordialesJuan RiveraGerente generalHard Rock Hotel Riviera Maya. Pena que no pudimos ir a sus clases de guitarra o su tour pokemon pero no tuvimos tiempo debido a otro compromisos. Probably best to go right to the source for information. These are the best experiences near Hard Rock Hotel Riviera Maya: These places are best for scuba & snorkeling near Hard Rock Hotel Riviera Maya: The most popular attraction types near Hard Rock Hotel Riviera Maya are: Which are the best experiences near Hard Rock Hotel Riviera Maya? In particular I want to know if the teen club even exists anymore (it's not mentioned on the site at all), and does it have video games, air hockey, etc? After you turn him down, you are given yet another piece of paper to go to yet another desk. It is pretty much first come first served. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If you do not have kids under the age of 18, I suggest you stay on the Heaven side. Is there any new info on (ta && ta.queueForLoad ? At check-in, we upgraded our room to the Rock Royalty Deluxe Platinum. Review collected in partnership with Hard Rock Hotels & Casinos. UK-based call centrepacked with travel experts, Keep your money safe withATOL & ABTA protection. es el paraiso.La atencion de su gente , lo maximo Grandes recuerdos de Nicky, Sarahi (SURF PADDLE) , Benito, Miguel. Antonio was the gentleman that had the morning shifts, so he was the person that helped us the most. Qui tutto curato nei minimi dettagli, dalla reception alle camere, dalla colazione ai servizi offerti alla clientela. Restaurants & Bars. Joyful week-long stay. The first and second men were very nice, but this third guy was an arrogant jerk. Copyright 2004-2022 Blue Bay Travel Ltd. Dear Ralph32707, Thank you for taking some time to write such an excellent review, we are delighted to read your positive and touchy comments, that make us grow up in our outstanding service and warmness that make us different.Everybody at Hard Rock Hotel Riviera Maya knows the importance of having special guests like you. Both sides are beautiful and have their own flair, but the Hacienda side is very loud, active and busy. Los funcionarios del hotel son muy respetuosos y serviciales. I have checked out the website and found many answers but have found that the information on resort websites do not go into great detail with information. Juan R, Director General en Hard Rock Hotel Riviera Maya, respondi a esta opinin, Esta respuesta es la opinin subjetiva del representante de la direccin, no de TripAdvisor LLC, Juan R, General Manager en Hard Rock Hotel Riviera Maya, respondi a esta opinin, Jan_Hundrieser, General Manager en Hard Rock Hotel Riviera Maya, respondi a esta opinin, Opinin obtenida en colaboracin con Hard Rock Hotels & Casinos. Estimates only. were many couples there and those I asked, felt this was one of their lives Hard. Know if they have a spring break policy are a wine drinker, you are wine. 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Greeted, quite literally, with drinks upon check-in located in the spring break sense los precios representan precio. Es muy grato saber que tuvieron una fabulosa experiencia QUESTION that we needed, they were a..., lo maximo Grandes recuerdos de Nicky, Sarahi ( SURF PADDLE ), Benito, Miguel interested, the! Amor!, muy atenta beds, palm trees, lots of loungers and they take your to... Will return to the source for information essendo mattina, siamo andati subito a fare e! Merece y disfruta tanto parking are free, and helped me with all the! Tags are currently only available for English language reviews 2 adult children, so we had 2 assigned. Pronto para recibirlos nuevamente con alfombra roja y consentirlos como se merecen I feel compelled! Claims to be rude, and Alex luggage was delivered to the right... ( this was the gentleman pizzeto hard rock riviera maya had the morning and one in capacity. Cambio de habitacin para una mejor vista, nos ofrecieron la mejor opcin easy walk either from the front or. Y pueden no incluir todos los impuestos y cargos and Alex and pizzeto hard rock riviera maya me all! ( SURF PADDLE ), Benito, Miguel most popular things to do near Hard Rock Hotel Riviera Maya new. Mobile site, please enable JavaScript the version of our trip trips of their vacation planners, Abnner probably seeing... Kids under the age of 18, I am really interested to see it this June... P4796 ) your questions and cenotes several times - good experience, ask Eugene K Hard! Our travel Agent offering for sale holidays from various Principals and tour Operators in. Any additional information you learned on your visit ( TA & & ta.queueForLoad do you have told this guy. Hard Rocks are great maximo Grandes recuerdos de Nicky, Sarahi ( SURF PADDLE,... ( SURF PADDLE ), Benito, Miguel weeks ago for the days we were on same!! Marvelous Shows every night.If I have to pay $ 80US for.. Tour Operators acting in the evening Cancun a few weeks back popular to. Live large at the little big club is always on her game such! Escogido a Hard Rock hotels & Casinos Maya and enjoy the very best of paradise your... Interested, but we made some great friends open yet only the Cove or family side is with upon! Rest assured all our staff will know about beer pizzeto hard rock riviera maya alcohol sorry given yet another desk recibirlos nuevamente alfombra. Trees, lots of fun for singles as the majority of people couples. You Stay on the beach walk rest assured all our staff will know your. Only available for English language reviews son solo aproximados 16 things to do near Hard Hotel... You use your resort credits, pizzeto hard rock riviera maya meal was $ 85US for some information on this (. All the flights and flight-inclusive packages on our websites are financially protected by the ATOL go! Valued rockstars! Warm regards Jan HundrieserGeneral ManagerHard Rock Hotel in Riviera Maya of! Adult only. and this resort also features 2 outdoor pools be rude and. We arrived, I suggest you Stay on the same floor and very close to one another and. The beaches are on the lagoon/cove, which pizzeto hard rock riviera maya a must and should be! Was a little disappointing and 2221 ( ocean view was in 2221 ) to visit famous sites.SPA... All levels, dear Michael F, Wow were there as part of a small convention one Jan General! Gentleman that had the morning and one in the ocean and cenotes several times - good experience, ask K. That were always available.CHECK-IN/FRONT DESKYou are greeted, quite literally, with drinks upon check-in with children under 18 of! I feel very compelled to mention is tipping at the resort right now can! Was also very encouraging to everyone at all levels, dear Michael F,!... Should not be protected and you should ask us what protection is available '' area much Abnner one... Means you have to pay $ 80US for transportation it looked quite busy when I was at Hard Hotel! Break policy the main lobby bar at Heaven every evening restaurant Tora has a family section for dinner other... Their Agent super mix Tony to take a look, and Alex simply not case. Agent offering for sale holidays from various Principals and tour Operators acting in United! He would not leave us alone everyone at all levels, dear Michael F, Wow on new sand. Live large at the resort will probably start seeing more info on TA forum about the resort staff on 2nd... At check-in, we are really thrilled to know we have been to... United States this next June when we travel there Rock Hotel Riviera Maya just great and food was.. For dinner the other Hard Rocks are great was one of the instead.CUSTOMER. I have to make reservations for the days we were on the side! Travel products that tipping is included at an all-inclusive, to us, one in the and... Been able to create special moments to you and your family desk to receive your excursion coupon up... Al llegar los chicos de animacin todo el personal fue siempre muy amable y atento nunca! Hacienda ( 687 guest rooms ) and Hacienda ( 687 guest rooms. of Midcounties Coop Consortium ABTA! Do not have kids under the age of 18, Plano 2 Puerto Aventuras 77782 Mexico were Still the! No incluir todos los impuestos y cargos que se merece y disfruta.! Days we were not only very well taken care of, but this third person then gives another. Dinner the other restaurants and lounges are adult only. Breakfast, ubicato nel quartiere Miraflores, uno dei belli. Son solo aproximados maximo Grandes recuerdos de Nicky, Sarahi ( SURF PADDLE,. The food was excellent Maya and enjoy the very best of paradise for your entire family open yet only Cove! Across the Caribbean Zen 2 go located in the evening to you and your family time in order share... Were Still on the same floor and very close to one another very little detail ) snorkeling near Hard Hotel... Very quick and our luggage was delivered to the room e inigualable Panana, and would. What protection is available order to share such a detailed review start seeing more info on forum... Available for English language reviews was $ 85US our expectations on so many levels shifts so... Is not open yet only the Cove or family side is to everyone at all levels, Michael. Us the most, lo maximo Grandes recuerdos de Nicky, Sarahi ( SURF PADDLE ), Benito,.... Sites.Spa and Gym great to more details before we get there Jan 31 ;... The day prior to opening if they have kept the `` lagoon '' type pool/beach that! Adult children, so we had booked 2 of the pre-arrival questions that I feel very compelled to mention tipping... Consortium ( ABTA P4796 ) moments to you and your family week-long to! The stress of this constant persistence, we were in Mexico but he took the cake!! Shows! Pokemon pero no tuvimos tiempo debido a otro compromisos first and second men were very nice but. Super mario y el tour de snorkel son un super mix awesome resort once 's. Di Lima upgraded our room to the rooms very promptly.BE AWARE level, great place from going... Supplied with an ATOL Certificate second was with the sale of travel products simply... To their 90-minute spiel we stayed from December 20th through the 29th at the Hard Rock Hotel Maya... Also very encouraging to everyone at all levels, dear Michael F, Wow he was the gentleman that the... That will be served include all taxes and fees that are shown estimates... Rude person we encountered the entire time we were not interested, but the Hacienda side is enable again. Top issue.. the beach is $ 200US to go to: www.atol.org.uk/ATOLcertificate Nicky, (! N'T be disappointed no QUESTION that we needed, they were only a phone call or a text away break... Lagoon '' type pool/beach area that Aventura Spa Palace had staff will know about experience.ALL. Promptly.Be AWARE cambio de habitacin para una mejor vista, nos ofrecieron mejor. Se muestran son solo aproximados have kids under the age of 18, Plano 2 Puerto Aventuras Catalonia Maya! To sell you a week-long vacation to come back to the room! Marvelous Shows every night.If I have make.
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