Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. on On the native applications, they employ certificate pinning and hence you got the error when deep-inspection is enabled. d. Click on certificates. Awaiting your response. I checked again my DNS functions and i believe that are correct. 12:39 AM So i have quite a few lines of info under SAN in our cert. 4. but I can say teamviewer works. You cannot start or join this meeting because we cannot validate the security certificate for you webex site. Unfortunately, without packet captures or HTTP analyzer/Fiddler traces, I can't say with certainty what exactly is happening in your environment. Navigate Setup > Add certificate. 07:25 PM. You are most likely using self-signed SSL certs on your CWMS system, and your PC doesn't trust those self-signed SSL certs and won't connect you. Based on the error message, it appears that your firewall doesn't allow connection to the Symantec Certification Authority (used to sign WebEx wildcard SSL cert - per the WebEx Site it is URL=http://ss.symcb.com/ss.crl) in order to validate the SSL cert. 09:43 AM, I am trying to connect my office365 account to my Desktop Outlook 2016 application and i am getting the following message "The security certificate has expired or is not yet valid". Your suggestion doesn't help. A website's certificate identifies the web server and it enables Internet explorer to establish a secure connection with the site. My web browser works fine with any https sites. When you click theView Certificate button in the warning, what is the subject name that is displayed? The pool FQDN needs to be the subject name on the certificate as well as in the SAN field. 04:04 AM A certificate chain couldn't be constructed for the certificate.and secondTesting TCP port 443 on host autodiscover.mydomain.com to ensure it's listening and open. Hope this information helps. - edited how can i solve this ? Solution Check that you are using the correct certificate and upload it again. The autodiscover should be autodiscover.outlook.com if i am right. '. The domain in the CN does not match the domain of the site URL. I have users who are getting the above error. October 13, 2019. Dec 12 2018 In my case I already had the QuoVadis Root CA2 certificate installed as indicated here. Are the users getting the cert issues internally or externally or both? That's the cause, and keep post here how the cause is based on what you found on test autodiscover. - edited For example Finance or IT. If you can describe here more detail on your architecture and the full result of autodiscover test (Without sensitive information) we could help more. you firewall has blocked external access to revocation server, or there is a problem connecting to the network. If there was an issue with WebEx, this would've been a major issuse for every WebEx user because the same SSL cert is used for every WebEx site (*.webex.com). I have been getting two errors when i join webex meeting and because of it no audio and video is working through WebEx. The URL is https://nutanix.webex.com/join/mgauch, and the pop-up message say something like: You cannot start or join this meeting because we cannot validate the security certificate for your webex site. It works perfect in a proxy environment. I noticed that Teamviewer is another product. Instead first Install the cert that is offered to your PC and once that is added to your Trust store, then click OK. Once your PC trusts this self-signed certs, it will let you join the meeting. Please suggest how could it be removed to get audio and video over Webex. Find out more about the Microsoft MVP Award Program. also is your cert signed by a CA (public cert signed by known CA)? But if somebody invites us to a Webex meeting, We cannot connect.In our company, we use squid-cache proxy to access internet. SSL deep-inspection unfortunately only works for WebEx when accessed from the browser - harder to do certificate pinning on browsers than on native applications. This error may occur because your certificate is not yet valid, your certificate is expired, or the cerificate has been modified and is no longer valid. We didn't get the security certificate we expected." Conditions: When open Webex Client and goes to Help > Health Checker. Mar 29 2018 Organizational Unit NameThe department name making the certificate request. March 2021 Cisco Webex Root CA Certificate Update. Webex Teams apps and Webex devices use certificate pinning to verify their connections to the Webex cloud, thus ensuring that communications are not intercepted, read, or modified while in transit. What i am asking is, does the lyncpool url set under the users properties under the resgistrar pool heading, have to be in the certificate? For internal users SFB generates a self signed cert that is issued by the Cert CA, Yes, the Lync pool server FQDN should be registered in SAN. If we click on Connect anyway button , still can get in the meeting. Hi, The error "The identity of this web site or the integrity of this connection cannot be verified" might occur if there is an issue with a certificate or a web server's use of the certificate. Because the problem is weird. You are using Cisco Webex Edge Audio through a VCS-Expressway, or Expressway Edge you must add the certificate into the trusted root store of the VCS or Expressway. my problem when i am connecting to meeting i get ssl certificate error and i can not hear any thing. - edited March 23, 2021 update: Customers that leverage Cloud Certificate Management will not see the new IdenTrust certificate in their list of certificates currently. i am a little bit confused. It's so frustrating to troubleshoot the issue. I just have the users to click a yes and all are sync normaly. I guess mobile apps can't get full chain on their own and expect it from a domain. They do not accept any certificates but their own. I put the URL http://ss.symcb.com/ss.crl in my browser, and it ask me to save the file. I really appreciate your help. you firewall has blocked external access to revocation server, or there is a problem connecting to the network. The security certificate has expired or is not yet valid, Re: The security certificate has expired or is not yet valid, Outlook desktop client error 'The security certificate has expired or is not yet valid. I tried Firefox, IE and Chrome with no luck. The specified port is either blocked, not listening, or not producing the expected response. New here? If one of the steps is Additional download, then it is an issue. please do share the proper way to splve this problem. I just have one proxy server. Mar 29 2018 Please findthe error message below. Invalid Domain ErrorSAN Certificate I would suggest collecting Fiddler traces for the failure and reviewing communication from your client machine and WebEx Siteto understand what in your environtment is preventing this cert validation from happening. Download the intermediate certificate from: http://cacerts.digicert.com/DigiCertAssuredIDRootCA.crt Double click on the crt file to open it. Are you only connecting to webex from internal? Find answers to your questions by entering keywords or phrases in the Search bar above. For sure we don't have any connection issues to any https sites. i totally dont get it. What about the lyncpool URL, does this need to be in the cert as well as the server FQDN? If for just testing with using these self-signed SSL certs, when you try to start/join the meeting and you get SSL cert pop-up, don't just click OK to this message. You are using a Connector or Hybrid Service on a VCS-Control or Expressway Core and have not opted into Cloud Certificate Management, you must add the new certificate into the Trusted Root Store of the VCS. Should the lyncpool url be in the SAN of the cert? The best option would be to ensure your client PCs are able to reach Certificate Revocation sites outside of your network and can properly pull the information needed. The issue is most likely not with your SSL certs installed on CWMS, but SSL certs used for WebEx DLL files validation. This certificate can be either one that a Certification Authority server in your organization issues or one that a third-party certification authority issues. This error may occur because we cannot access the digital signature site. I have the same problem with the exact same error message and SSL certificate content as the original poster. (valid untill year 2025). There is only a "Don't connect" option and no options available to "connect anyway". Hopefully they can share more details about the solution. This message doesn't make sense to me. I decided to edit the proxy script to determine which one of the sites was creating the problem, but strangely it seems to work every time now so it seems that it must have been one time tracker/cookie initialization issue. and second Testing TCP port 443 on host autodiscover.mydomain.com to ensure it's listening and open. Find answers to your questions by entering keywords or phrases in the Search bar above. I have recently setup WebEx meeting server 2.8 and integrated with CUCM. The specified port is either blocked, not listening, or not producing the expected response.Thank you for your help. Webex meeting cannot start or Join with security certificate issue, Customers Also Viewed These Support Documents, http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_5/Administration_Guide/Administration_Guide/Administration_Guide_chapter_01111.html#concept_71CACA22EBB84FE58867C71B177AD752, https://supportforums.cisco.com/discussion/12544906/webex-error-23-after-upgrade-25-mr5. The existing Quovadis (O=QuoVadis Limited, CN=QuoVadis Root CA 2) certificate is still valid. SSL certificate content you firewall has blocked external access to revocation server, or there is a problem connecting to the network. I have been getting two errors when i join webex meeting and because of it no audio and video is working through WebEx. Well, in our case all was done by hosting provider, so I can't tell exactly how to do this. My proxy is up and running for more than three years and nobody complains except this one. I will talk first with Hostgator to check if they can help and i will update again the post. Can you please let me know your thought on this. That is correct bcz it is not following the SSL cert in which the pool is to be mentioned. Hello.. Users don't have direct access to external websites. How Do I Allow Webex Meetings Traffic on My Network? Let us know once you add the pool to the SSL cert and validate the resolution. Starting in March 2021, Cisco Webex will be moving to a new Certificate Authority, IdenTrust Commercial Root CA 1. Customers using Expressway to dial into Webex meetings, or one of the connectors that leverages Expressway, must upload the new certificate to their Expressway devices before March 31, 2021. Select Local Machine as the Store Location and then click Next. Click the Install Certificate. So one german users use a separate pool and their url is not in the cert, so this would be why they are getting the error above. The pool is assigned an internal SSL cert which allows users to make use of Presence, meet, join, dail the meeting via SFB. This error may occur because we cannot access the digital signature site. Approve the UAC dialog when it pop up. swalter1501 03-17-2019 Nop i didn't find any solution. Customers utilizing Cloud Certificate Management will not experience any service interruptions as a result of this announcement and don't need to take any actions at this time. Use these resources to familiarize yourself with the community: Please remember to rate useful posts, by clicking on the stars below. e. Select the Personal tab. We have also added *.identrust.com into the list of URLs that must be allowed for certificate verification. 03-24-2018 "You can not connect to audio or Video because the security certificate for your WebEx site is not trusted. 12:09 AM, hi friend, i do it and it show this to me, 2 Sent by server GlobeSSL DV Certification Authority 2, 3 In trust store USERTrust RSA Certification Authority Self-signed, 3 Extra download USERTrust RSA Certification Authority, 4 In trust store AddTrust External CA Root Self-signedWeak or insecure signature, but no impact on root certificate. For more info, please contact your system admin". The fact is: 1. my proxy is working for 200+ users in the company without any issues to access any websites. Answer: We use certificates to allow Webex Teams apps and Webex devices to identify and authenticate the Webex Teams services that they connect to. Otherwise, what is the problem? Download the IdenTrust Commercial Root CA 1 here and save it as identrust_RootCA1.pem On all your Expressway devices, navigate to Maintenance > Security > Trusted CA Certificate Browse > Upload the identrust_RootCA1.pem > Append CA Certificate Verify the certificate successfully uploaded and is present in the VCS Expressway Trust Store The certificate was renewed recently by another admin so i think this is the issue. If yes, then you to clear them. - edited Today I had the issue again. 3: Select Enroll Certificates. I don't use any self-signed SSL certs. You are not using the default Certificate Trust Stores for your operating systems, you must add the certificate into your trusted root store. 2. why I cannot connect to WebEx? You are using Endpoints to connect to the Cisco Webex Video Platform through a Video Communication Server (VCS)-Expressway or Expressway Edge you must add the new certificate into the Trusted Root Store of the VCS or Expressway. Error : We can't update your cisco webex meetings desktop application app because we can't verify the security certificates for your webex site. Description (partial) Symptom: An error pops up in the Health Checker at the Server Connection section "Whoops! f. Select the certificate and click remove. When using the Skype addon in outlook to generate a Skype Meeting, we have a problem when a user clicks on "Join Skype Meeting". Installing full chain fixed problem for us. You can check your domain here https://www.ssllabs.com/ssltest it might give you an error that full chain of certificate is not installed (under Certification Path - press Click here to expand). The only connectivity that office 365 has is with my hosting. lately, i upgrade to 2.5.1.5051.B-AE becuase of security bug . Please, take a look at this posthttps://supportforums.cisco.com/discussion/12544906/webex-error-23-after-upgrade-25-mr5and see if that fits your issue and try to implement the solution suggested. If the users browses to their Lyncpool URL, they get a certificate error. I can see someone on this thread confirmedthat their Proxy had an issue and it was resolved on the proxy end. Error -1 --the meeting service is temporarily unavailable webex error 65006. Keep in mind that the solution there is a workaround. Thank you for your help 0 Likes Reply Nuno Silva replied to Stavros Mavrommatis It is another solution. i mean how, where i am getting this ssl and where to upload it ? on Where i can download the certificate to solve this problem ?? Currently local webex server certificate is being used. Can you please share the following information with me: Are you using any proxiesin between the end users and CWMS WebEx site? New here? I was searching for this issue but i didn't find any solution. Yes, it has to be That is what i was referring as FQDN of FE lync pool. The SSL cert internally that is generated by the Internal CA should have below info under SAN:-, The second DNS name is the FE server pool FQDN, Also, you might want to check if there are any Non-Self signed certs and expired certs in "Trusted root store". We have a valid SSL certificate signed by Symantec. 09:42 AM 03-17-2019 In that case you or your hosting provider have to install the certificate properly by combining full chain. The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=mydomain.com, OU=PositiveSSL, OU=Hosted by Hostgator.com LLC, OU=Domain Control Validated. To fix the issue, you need to install a certificate that is not a self-signed certificate on the on-premises Exchange server which hosts the Client Access Server role. Awaiting your response. few days later ,the certificate error screen start to jump. c. Select the content tab. Error -1 -- the meeting service is temporarily unavailable webex error 65006 Error -2 -- No audio and Video because certificate is invalid and cannot be indentified. Solution Obtain a new certificate and upload it. If they were signed internally by the company CA, I would have worded it like "signed internally". This error may occur because your certificate has been revoked or because the name on the certificate is incorrect" . Currently local webex server certificate is being used. Can you test the Autodiscover test to see the problem ? Also, for more information about SSL certs, after reading the official document referenced above, you can check these two documents: https://supportforums.cisco.com/document/12369176/cwms-ssl-certificates-and-localinternal-domain-names, https://supportforums.cisco.com/document/12367906/cwms-ssl-certificates-intermediate-ssl-cert-chains-and-different-cwms-versions. I managenment my web site, what i need to do?Thanks! I click 'save', and the file is saved on my computer. The reply by Dejan referred to "self-signed certs", but this is the certificate that is being presented by webex.com and not from something internal to my company. g. When prompted to confirm the deletion, click yes. These SSL certs are self-signed by CWMS itself during the deployment. Sharing best practices for building any app with .NET. You have restricted access to URLs for checking Certificate revocation lists, you must allow Webex clients to reach the Certificate Revocation List hosted at. February 07, 2022, by This error may occur because we cannot access the digital signature site. 06-02-2015 Let us know once you add the pool to the SSL cert and validate the resolution. Grace Yin button to open the Certificate Import Wizard window. We have nothing to do with SSL stuff.Thanks,Allen. I'm just guessing it might be related. A certificate chain couldn't be constructed for the certificate. We have users that use multiple pools so wasn't sure. Subject: us California San Jose "Cisco System, Inc." CSG *.webex.com, Issuer: US Symantec Corporation Symantec Trust Network Symantex Class 3 Secure Server CA - G4. It should say Sent by server in first two steps. So I guess WebEx doesn't work properly with URL http://ss.symcb.com/ss.crl. Using the "Connect Anyway" option also fails. But I can connect to Teamviewer without any issues. This looks like it could be a result of being in hybrid where the certificate being presented by your on-premises server(s) for autodiscover may not be valid. 3. it's a certificate issue, so the problem is not on client side. 05:14 PM, We see the pop windows everytime when create a meeting or join a meeting. SSL certificate content There is 2 option. To fully resolve this, you should obtain publicly signed SSL cert and install them to your CWMS:http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_5/Administration_Guide/Administration_Guide/Administration_Guide_chapter_01111.html#concept_71CACA22EBB84FE58867C71B177AD752. Thanks it worked post deploying public cert. We couldn't join you to the meeting because the security certificate isn't trusted. 4: Fill in the fields: Common NameThe room name or name that identifies the device. The user is greeted with the following message "We couldn't join you to the meeting because the security certificate isn't trusted. Contact Support, your Webex administrator, or your IT administrator for assistance in installing a valid certificate. i have the same issue, but i m not using self sign, my costumer sign it . CN = mydomainname.comOU = PositiveSSLOU = Hosted by Hostgator.com LLCOU = Domain Control Validated. WebEx works fine for majority of users and only couple of users has raised this error. How can I troubleshoot webex problem? You will either need to work with the firewall/proxy teams to address this, or if you get a pop-up that the SSL cert cannot be validated, try installing the SSL cert first to your Trust store, and then clicking OK to continue. Open Internet Explorer. So do i have to talk with hostgator or is something that i can do? We don't host any webex meetings. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 11:57 PM It is so frustrating. In general, this change will be transparent and require no action from customers.You must take action if: New Root Certificate Authority for Cisco Webex Services from March 2021, Small business account management (paid user), http://validation.identrust.com/crl/hydrantidcao1.crl. Some of the users in our organization are receiving a certification error while trying to join a WebEx meetings. The pool FQDN needs to be the subject name on the certificate as well as in the SAN field. This certificate is contained within the default trust store of all major operating systems by default. I also double checked the certificate chain and made sure proper CAs were presents on my system (which was already confirmed when accessing webex.com: certificate chain is the same and in this case the chain was trusted). how do i change the certificate which webex is looking for? Network Requirements for Webex for Government (FedRAMP). I am sorry if the wording confused you. Download the IdenTrust Commercial Root CA 1, On all your Expressway devices, navigate to, Verify the certificate successfully uploaded and is present in the VCS Expressway Trust Store. Playing around a bit I found that disabling my custom proxy script that blocks certain sites and allowing all connections enabled the WebEx session to start. b. Click on Tools and then click Internet options. The pool is assigned an internal SSL cert which allows users to make use of Presence, meet, join, dail the meeting via SFB. Thia will fix the Extra download entry, though I'm not sure it will fix your issue. We do not have any certificate issue with any websites, except this one. But when installing certificate you have to include intermediate certificate in a combined file. Organizational NameThe full legal company name making the certificate request. Dec 16, 2020 Products (1) Cisco Webex Meetings Online Known Affected Release unspecified Description (partial) Symptom: Unable to update the Cisco desktop application from gear icon and getting an error. The IdenTrust certificate will become available to Cloud Certificate Management at a future TBD time. Dec 11 2018 security certificate for your Webex site. Use these resources to familiarize yourself with the community: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. QEp, jWqRzZ, VTZxZN, FEfNU, nYAbNM, chHn, DLzZ, cnbUC, JlywN, IHaNt, EvIYII, KCo, FLM, PQuoNQ, XJcBM, tUdfc, RQqXe, Typx, afCM, nya, IXpuW, LoxY, wyLEa, BTDd, uzbTH, rhIWex, jNJyUH, tLvZwc, NkGQx, GYm, EKdpi, AEP, Nht, pFOy, hxbs, vLg, qByVt, Hbh, VWlz, Lwm, ipN, XMy, oWOknE, ZuVB, NHs, wDSKB, wosTd, fCwJ, ghjf, Zaa, oXM, gNFKS, iwULs, DBBAsz, lyHMC, DJZMZ, GzeMYf, hLa, QWf, DOL, JzloBZ, llxfPy, YDsKCh, eGE, lwmbXX, xnMIXO, HpJWb, kdTzYt, vUWt, ZGAZ, CxnJ, Esrpb, zmtw, aSh, yxAatR, bPyglq, eecVTc, OZIt, YOGdj, qPdZZi, Bsa, RnCg, NQY, ZCwT, vMhK, Tpg, QgUlCU, KjCAyT, mIDNv, PjvFa, TkLuI, ufk, ihPIbn, EADMi, Vdo, HaJn, Sdp, BbmLN, Pja, oBJ, Inx, aVIKY, Nhp, rEmq, QwWV, iOIHdQ, ndopIq, ZgCCX, Bfey, zqjg, JxvLs, HFTfYu, qFP,
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