Step 4: Accessing the Secondary UTM appliance and Synchronizing the Licenses. You can view system licenses on the System > Licenses page of the management interface. By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. Log in to the SonicOS user interface by using the individual LAN management IP address. To use the High Availability feature, you must register both the SonicWall appliances on mySonicWall.com as Associated Products. When you register a firewall on MySonicWALL, a license keyset is generated for the appliance. Also you can configure Logical/Probe IP address for SonicWall to monitor a reliable device on one or more of the connected networks. We're using PRTG for monitoring and have a pair of nSA 4650's in HA. HA licenses available with SonicWALL network security appliances. Next-generation firewall for SMB, Enterprise, and Government, Comprehensive security for your network security solution, Modern Security Management for todays security landscape, Advanced Threat Protection for modern threat landscape, High-speed network switching for business connectivity, Protect against todays advanced email threats, Next-generation firewall capabilities in the cloud, Stop advanced threats and rollback the damage caused by malware, Control access to unwanted and unsecure web content, Associating an Appliance at First Registration on MySonicWall for High Availability, Associating a New Unit to a Pre-Registered Appliance on MySonicWall for High Availability, Configuring High Availability Monitoring settings, How to upgrade Firmware on a High Availability (Hardware Failover) Pair, How to use "DNS Name Lookup" diagnostic tool to resolve Name Servers, SSLVPN Timeout not working - NetBios keeps session open, Configuring a Virtual Access Point (VAP) Profile for Internal Wireless Corporate Users, How to hide SSID of Access Points Managed by firewall, If the backup unit is not register navigate to the. When live communication with SonicWALL's licensing server is not permitted due to network policy, you can use license keysets to manually apply security services licenses to your appliances. Next-generation firewall for SMB, Enterprise, and Government, Comprehensive security for your network security solution, Modern Security Management for todays security landscape, Advanced Threat Protection for modern threat landscape, High-speed network switching for business connectivity, Protect against todays advanced email threats, Next-generation firewall capabilities in the cloud, Stop advanced threats and rollback the damage caused by malware, Control access to unwanted and unsecure web content. This page also provides a way to log into MySonicWALL. It can be still found in device generations 5, 5.5 and 6 Current HA License Info: (Checksum 0x000005AE). Ajishlal Community Legend . Both appliances must be the same SonicWall model, Must be registered under the same mySonicWall.com user account, And must be separately licensed for SonicOS Enhanced. In the Logical Probe IP Address field, enter the IP address of a downstream device on the LAN network that should be monitored for connectivity. Verify the HA Secondary device on mySonicWall.com account: Please Note that the backup appliance of your high availability pair is referred to as the HA Secondary unit on mySonicWall.com. To copy the license keyset to the clipboard, press. NOTE: The Primary IP Address and Backup IP Address fields must be configured with independent IP addresses on a LAN interface, such as X0, (or a WAN interface, such as X1, for probing on the WAN) to allow logical probing to function correctly. ========== High Availability ====================================, trapTypeEnhHaActivePrimary( 6201),-- Primary firewall has transitioned to Active, trapTypeEnhHaActiveBackup( 6202),-- Secondary firewall has transitioned to Active, trapTypeEnhHaIdlePrimary( 6203),-- Primary firewall has transitioned to Idle, trapTypeEnhHaIdleBackup( 6204),-- Secondary firewall has transitioned to Idle, trapTypeEnhHaMissedHeartbeatPrimary( 6205),-- Primary missed heartbeats from Secondary, trapTypeEnhHaMissedHeartbeatBackup( 6206),-- Secondary missed heartbeats from Primary, trapTypeEnhHaErrorReceivedPrimary( 6207),-- Primary received error signal from Secondary, trapTypeEnhHaErrorReceivedBackup( 6208),-- Secondary received error signal from Primary, trapTypeEnhHaBackupPreempt( 6209),-- Secondary firewall being preempted by Primary, trapTypeEnhHaPrimaryPreempt( 6210),-- Primary firewall preempting Secondary, trapTypeEnhActiveBackupBackdown( 6211),-- Active Secondary detects Active Primary: Secondary going Idle, trapTypeEnhHaPrefsImportError( 6212),-- Imported HA hardware ID did not match this firewall, trapTypeEnhHaDiscoveredBackup( 6213),-- Discovered HA Secondary Firewall, trapTypeEnhHaSyncedHaPeer( 6214),-- HA Peer Firewall Synchronized (%s), trapTypeEnhHaSyncingError( 6215),-- Error synchronizing HA peer firewall (%s), trapTypeEnhHaWrongSrcPrimary( 6216),-- Primary received heartbeat from wrong source, trapTypeEnhHaWrongSrcBackup( 6217),-- Secondary received heartbeat from wrong source, trapTypeEnhHaPktError( 6218),-- HA packet processing error, trapTypeEnhHaContentNotMatch( 6219),-- Heartbeat received from incompatible source, trapTypeEnhBackupActivePreempt( 6220),-- Secondary going Active in preempt mode after reboot, trapTypeEnhHaSetError( 6221),-- "Error setting the IP address of the Secondary, please manually set to Secondary LAN IP", trapTypeEnhHaSyncError( 6222),-- Error updating HA peer configuration, trapTypeEnhPrimaryLinkDownBackoff( 6223),-- "Primary WAN link down, Primary going Idle", trapTypeEnhBackupLinkDown( 6224),-- "Backup WAN link down, Primary going Active", trapTypeEnhPrimaryLinkDown( 6225),-- "Primary WAN link down, Backup going Active", trapTypeEnhPrimaryLinkBackUp( 6226),-- "Primary WAN link up, preempting Backup", trapTypeEnhHaRebootedHaPeer( 6227),-- HA Peer Firewall Rebooted, trapTypeEnhHaRebootingError( 6228),-- Error Rebooting HA Peer Firewall, trapTypeEnhHaLicenseError( 6229),-- License of HA pair doesn't match, trapTypeEnhHaRebootReceivedPrimary( 6230),-- Primary received reboot signal from Secondary, trapTypeEnhHaRebootReceivedBackup( 6231),-- Secondary received reboot signal from Primary, trapTypeEnhHaSyncingPref( 6232),-- Synchronizing preferences to HA Peer Firewall, trapTypeEnhHaLogicLinkUp( 6233),-- Success to reach Interface %s probe, trapTypeEnhHaLogicLinkDown( 6234),-- Failure to reach Interface %s probe, trapTypeEnhHaBackupWillShutdown( 6235),-- Secondary will be shut down in %s minutes, trapTypeEnhHaBackupShutdown( 6236),-- Secondary shut down because license is expired, trapTypeEnhHaBackupActive( 6237),-- Secondary active, trapTypeEnhHaError( 6238),-- %s, trapTypeEnhHaWarn( 6239),-- %s, trapTypeEnhHaInfo( 6240),-- %s, trapTypeEnhHaAlert( 6241),-- %s, trapTypeEnhHaNotice( 6242),-- %s, trapTypeEnhHaDebug( 6243),-- %s. But, if one appliance can ping the target but the other appliance cannot, failover will occur to the appliance that can ping the target. Typically, this should be a downstream router or server. You can follow the procedure in this section to view the license keyset on MySonicWALL and copy it to the firewall. Repeat this procedure for the other appliance in the HA pair. And must be separately licensed for SonicOS Enhanced. If neither unit in the HA Pair can connect to the device, no action will be taken. In a High Availability deployment without Internet connectivity, you must apply the license keyset to both of the appliances in the HA pair. If it's not in the MIB than not likely. Network Security. The SonicWall Log shows: "10/15/2010 15:05:32.192 Error High Availability License of HA pair doesn't match:MafiaService". When the firewalls in the Active/Active cluster have Internet access, each appliance in the cluster must be individually registered from the SonicOS management interface while the administrator is logged into the individual management IP address of each appliance. Failure to periodically communicate with the device by the Active unit in the HA Pair will trigger a failover to the Idle unit. If neither can successfully ping the target, no failover occurs, because it is assumed that the problem is with the target, and not the SonicWall appliances. Category: Firewall Management and Analytics, https://community.sonicwall.com/technology-and-support/discussion/comment/8135#Comment_8135. Active/Active Clustering, Stateful High Availability, and Active/Active DPI licenses are included on registered firewalls. Just wondering if it's possible to get the HA Status via SNMP for monitoring purposes? After the appliances are associated as an HA Pair, they can share licenses. Configure the Mode as " Active / Standby ". See also How to upgrade Firmware on a High Availability (Hardware Failover) Pair. Perform the procedure for each of the appliances in a High Availability Pair while logged into its individual LAN management IP address. Follow the procedure in this section to activate licenses from within the SonicOS user interface. "Error High Availability License of HA pair doesn't match: MafiaService" message is appearing in logs. Step 5: Try to synchronize the licenses again on both the devices. You can unsubscribe at any time from the Preference Center. To create a free MySonicWall account click "Register". For firewalls that are generation 6 and newer we suggest to upgrade to the latest general release of SonicOS 6.5 firmware. Perform the procedure for each of the appliances in a High Availability Pair while logged into its individual LAN management IP address. Answer: Its a Generation 4 Email Filter, MAFIA =>Mail attachmentfiltering , or =Mail filteringattachment Service =Ma fi aits a derived service andenabled when Gateway AV or IDP are enabled. Next Generation Firewall Next-generation firewall for SMB, Enterprise, and Government; Security Services Comprehensive security for your network security solution; Network Security Manager Modern Security Management for today's security landscape; Advanced Threat Protection. There is also a way to synchronize licenses for an HA pair whose appliances do not have Internet access. All rights Reserved. 10/15/2010 15:05:32.192 Error High Availability License of HA pair doesn't match: enabled when Gateway AV or IDP are enabled. A security ecosystem to harness the power of the cloud, Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions, Access to deal registration, MDF, sales and marketing tools, training and more, Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials, 10/14/2021 1,216 People found this article helpful 187,519 Views. For example: The error message may occur if the number of Network Anti-Virus licenses are different on the Primary and Backup appliances, or, if the Primary has Content Filtering Service (CFS) but the Backup does not, there will be no CFS functionality if the Backup becomes the active firewall. I've done PRTG as the syslog destination, but never the HA monitoring. By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. This field is for validation purposes and should be left unchanged. When you register a firewall on MySonicWALL, a license keyset is generated for the appliance. Current HA License Info: (Checksum 0x000005AE), SSLVPN Timeout not working - NetBios keeps session open, Configuring a Virtual Access Point (VAP) Profile for Internal Wireless Corporate Users, How to hide SSID of Access Points Managed by firewall. Of course if there were any issues a number of other sensors would be alerting but it would be a nice to have. However, until you apply the licenses to the appliance, it cannot perform the licensed services. If it's not in the MIB than not likely. I've done PRTG as the syslog destination, but never the HA monitoring. Click Device in the top navigation menu. The "License of HA Pair doesn't match" or "HA License Sync Error" log message will repeat every 15 minutes if licensing of the Primary and Backup firewalls is not equivalent. This field is for validation purposes and should be left unchanged. To configure High Availability on the Primary SonicWall, perform the following steps: Login to the SonicWall management Interface. Log in to the SonicOS user interface using the individual LAN management IP address for the appliance. Step 2: Verify the licenses on www.mySonicWall.com To use the High Availability feature, you must register both the SonicWall appliances on mySonicWall.com as Associated Products. To sign in, use your existing MySonicWall account. You can use one of the following procedures to apply licenses to an appliance: Activating Licenses from the SonicOS User Interface, Copying the License Keyset from MySonicWALL. We are able to get SNMP information from each firewall using their individual management IP addresses but it would be really useful if we could identify which one was currently Active and which one was in Standby and show that on our PRTG display map. TZ 600) and scroll down to, Click on the Primary UTM appliance (e.g. I suppose its possible to setup PRTG as a syslog destination on the Sonicwall and maybe create an alert / notice based on HA syslog messages. (If probing is desired on the WAN side, an upstream device should be used.) Good call looking at the MIB Mitat, I shouldn't assume the OP did the proper research. Step 1: Synchronize the licenses on both the devices. Check " Enable Stateful Synchronization ". The below resolution is for customers using SonicOS 6.2 and earlier firmware. Copyright 2022 SonicWall. See also Configuring High Availability Monitoring settings. We poll the serial OID [snwlSysSerialNumber] of the virtual IP of the HA pair and if the serial has changed [because each unit has it's own serial] then raise a trigger for further investigation. DEA: 1 Mafia Service Activated: 0 AV Activated: 0 GSC Activated: 1 CFS Activated: 1 IDP Activated: 1 Auto Update Activated: 0 VPN Activated: 1 ViewPoint Activated: 1 Note: Apart from this message being displayed nothing is wrong with your device and you can continue to use it on everyday basis. I realise we could just login to the firewall and take a look but if we could just glance at the display and see which is which without having to login it would be very useful as the two firewalls are in totally separate locations on site. The below resolution is for customers using SonicOS 6.5 firmware. Step 2: Verify the licenses on www.mySonicWall.com. Seems logically possible. A security ecosystem to harness the power of the cloud, Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions, Access to deal registration, MDF, sales and marketing tools, training and more, Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials, 03/26/2020 10 People found this article helpful 181,965 Views. This message is intended to alert the firewall administrator that not all services configured on the Primary will be active on the Backup firewall. You can unsubscribe at any time from the Preference Center. Active/Active Clustering and Stateful High Availability licenses must be activated on each appliance, either by registering the unit on MySonicWALL from the SonicOS management interface, or by applying the license keyset to each unit if Internet access is not available. It will give you the sonicwall health as same as below; you can find the high availability sensors in the "SONICWALL-FIREWALL-TRAP-MIB.MIB" file at Sonicwall download center. Log into the Backup SonicWalls unique LAN IP address. This process must include removing association between those device on www.mysonicwall.com and license synchronization. Try to configure the PRTG SNMP SONICWALL SYSTEM HEALTH SENSOR. What isMAFIA service? Both appliances must be the same SonicWall model. The management interface should now display Logged Into: Backup SonicWall Status: (green ball) Active in the upper right corner. I suppose its possible to setup PRTG as a syslog destination on the Sonicwall and maybe create an alert / notice based on HA syslog messages. On the High Availability | Monitoring page, you can configure unique management IP addresses for both units in the HA Pair which allows you to log in to each unit independently for management purposes. This allows the backup unit to synchronize with the SonicWall license server (licensemanager.SonicWall.com) and share licenses with the associated primary appliance. Seems logically possible. This release includes significantuser interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. The Primary and Backup appliances will regularly ping this probe IP address. Must be registered under the same mySonicWall.com user account. In the Licenses > License Management page, type your MySonicWALL user name and password into the text boxes. If all licenses are not already synchronized with the Primary unit, follow these steps: TIP: If the DNS servers are not resolving, try changing the DNS IP addresses on the SonicWall WAN Interface and then try to synchronize the licenses. Shall you wish to remove those messages you must break the HA association and than rebuild it manually. NOTE: The Primary IP Address and Backup IP Address fields must be configured with independent IP addresses on a LAN interface, such as X0, (or a WAN interface, such as X1, for probing on the WAN) to allow logical probing to function correctly. Navigate to High Availability | Settings. I did try looking through the MIB file but it wasn't obvious where to find the parts I was looking for. Products. Click on the Primary UTM appliance (e.g. Capture ATP Multi-engine advanced threat detection; Capture Security appliance Advanced . If you have not registered/Associated the HA Secondary device on the mySonicWall.com, follow these steps: Registering the Secondary/Backup UTM appliance from the SonicWall Management Interface. So, you do not need to purchase any additional licenses to use these High Availability features. Important: After registering new SonicWall appliances on mySonicWall.com, you must also register the backup appliance from the SonicOS management interface while logged into its individual management IP address. If you add a new security service license, the keyset is updated. Both appliances must be licensed separately. I've gone through the MIB files and can't find anything for HA Status. Step 6: You may also try to upgrade the firmware to the latest version and try to synchronize the licenses again. To Activate, Upgrade or Renew services, click. This allows the Secondary units to synchronize with the SonicWALL licensing server and share licenses with the associated Primary appliances in each HA pair. NOTE: The SonicOS Enhanced license is not shareable between the primary and the backup appliances. If you add a new security service license, the keyset is updated. When live communication with SonicWALL's licensing server is not permitted due to network policy, you can use license keysets to manually apply security services licenses to your appliances. NSA 240) and scroll down to. If both can successfully ping the target, no failover occurs. Step 3: Adding secondary UTM appliance under the HA pair on mySonicWall.com. 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