You can send me a private message with your Case Id and I can also try taking a look to leave some notes behind. That way, if something is acting up when you try to upgrade via the system dialog, you can work around it. Installer command-line options for Mac Oct 31, 2022. There are two ways to upgrade to macOS Monterey. Specifies a list of products to install. If you've received an alert about a blocked application, you can choose to: 1. Remove a controlled application using Add/Remove programs in Windows Control Panel. --messagerelays . Changes to caches and relays mean that you need to download a new installation. Make sure your computer is compatible with macOS Monterey. --products . XDR, Managed Detection and Response, Rapid Response, Refactr, Cloud Optix, Workload Protection, Zero Trust, Firewall, Download our free Virus Removal Tool - Find and remove threats your antivirus missed. Start in order as the steps become more involved as you work down the list, and it's more likely the suggestions at the top help you right away. "sophos endpoint installation failed contact your computer system administrator or sophos technical support for further assistance" message. What to do: Download and run the removal tool to get rid of the leftovers: Download the Removal Tool for Sophos Anti-Virus. Go to System Preferences. Thank you for your feedback. I unzipped the sophos install into the Users/UserName folder ran the installer.app from there and it still fails. Not all Mac computers have the resources to run macOS Monterey. There are some steps you can take to get the installation going again, and barring that, you might be able to get back to the state your computer was in before you started. --domainnameoverride . Tried to redownload and use the .app from the installation mail, butsame. Once restarted, try to install macOS Monterey again. How Do I Fix macOS Monterey Installation Failed? Thanks for reaching out to the Sophos Community Forum. Just to confirm, i have tried moving the installation folder to thehome directory as well as other directories. Click the AutoUpdate tab. The install has failed on multiple, fresh builds of macOS 12.6. When attempting to install Sophos on a macOS Monterrey 12.6 I receive the "sophos endpoint installation failed contact your computer system administrator or sophos technical support for further assistance" message. I've opened a ticket with Sophos support and provided Diagnostic logs. Overrides the name of the computer to be used in Sophos Central. If you do it before installing we remove the old computer and the new computer appears. The reason is that SophosInstaller (installer.app) wasn't given permissions in Full Disk Access, under System Preferences > Security & Privacy > Privacy. Install Sophos Anti-Virus and Intercept X without user interaction: sudo ./Sophos\ Installer.app/Contents/MacOS/Sophos\ Installer --products antivirus intercept --quiet, sudo ./Sophos\ Installer.app/Contents/MacOS/Sophos\ Installer --proxyaddress --proxyport , sudo ./Sophos\ Installer.app/Contents/MacOS/Sophos\ Installer --messagerelays 192.168.10.100:8190. If you install xdr only we won't install anti-malware protection. Sophos Home removal failed on macOS Monterey; macOS 11 Big Sur, 12 Monterey and Ventura- Troubleshooting issues; macOS Installation - An Incompatible product is installed; Duplicate Sophos Home shield appears on macOS menu bar; Installation failed on Sophos Home Mac; The installation cannot proceed OR The removal failed message appears when . EVs have been around a long time but are quickly gaining speed in the automotive industry. Thanks for reaching out to the Sophos Community Forum. Delete the download and try again. Specifies the Sophos Central device group to join the endpoint to. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. If it doesn't exist, it is created. Jessica Kormos is a writer and editor with 15 years' experience writing articles, copy, and UX content for Tecca.com, Rosenfeld Media, and many others. If Monterey is an option, select Update Now. If you've been attempting to install the update and have encountered errors after the file has partially updated, locate the downloaded file on your system and delete it, restart your system, and then go through the installation process again. On macOS Big Sur 11 you must unzip the installer in the home directory, /users//. macOS Monterey requires a large amount of storage space for installation: 26 GB if you're upgrading from macOS Sierra and newer or 44 GB for operating systems older than that. You can specify relays using the command line as well. --messagerelays IPADDRESS:8190 IPADDRESS:8190 |. In this case, gathering an SDU log and opening a support case would be the best course of action. I suggest running the Sophos Diagnostic Utility on the device, MacOS Monterey Sophos endpoint client installation failed. I unzipped the sophos install into the Users/UserName folder ran the installer.app from there and it still fails. Please refer to the scenarios below in order to troubleshoot problems. On macOS Monterey 12.4 or later, you can't unzip the installer in the documents or downloads directories or on the desktop. First, create a Time Machine backup or back up all your files to iCloud. The following articles may help to verify this.- MacOS Folder Insecurity errors during install- Domains and ports to allow, This is what I popped up when I ran the utility after I installed Sophos on the machine, thanks for the reply, managed to get it working, for some reason re-downloaded the file and it had 3 files instead of two, so completely different installer and it works, sorry for the troubles. Option 1. Even better, connect your Mac to the router and use a wired connection while you're installing the update. Tried the script using shell, but gives the same error on CLI.The windows installation and onboarding process runs great. I have tried the steps in this article:Sophos Endpoint Mac Installation Failedhowever still does not install, any further help would be appreciated. Open the Sophos Anti-Virus preferences pages. Remove a controlled application using a specific application uninstaller. Don't use consecutive whitespace characters. Linux On the endpoint, mount the Windows drive and run install.sh. If you specify a product that you don't have a license for, then it isn't installed. Install the update in Recovery Mode. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. Do you know if Sophos was installed previously on the affected device? --computernameoverride . If you can provide the most recent "com.sophos.macendpoint" log, this will help us determine why the installation is failing. Don't use quotes around the computer name. There can be many reasons your Mac shows an 'Installation Failed' error when you're trying to upgrade to macOS Monterey. Should this option not be available, double-click the uninstall file applicable to the specific application. macOS installation Sophos Home Help Installing Sophos Home macOS installation Sophos Home - macOS Monterey Support Sophos Home Support 5 days ago Updated This article covers how to protect your Mac with Sophos Home after installing or upgrading macOS 12, Monterey (released on October 25th 2021). Switch to the user root. Check the compatibility of your machine using the link above. iPhone v. Android: Which Is Best For You. You'll need to restart your Mac in Recovery Mode, then try the installation again to see if this gets things working the way they should. To load this file, you can restart the computer or run the following command from Terminal: If SMEPreferDomainName is turned on this also overrides the domain used for the reported user domain. System administrators choose applications that they wish to block. Current status The issue has been investigated and new instructions have been published. Double-click on Installer to run it. Run the Installer directly from the package contents: Double-click on SophosInstall . Go to Contents > MacOS > Installer. You must have third-party protection installed to protect your devices. Enter the user credentials. If you use command-line options, file-based overrides are ignored. (A single alert is the default setting.). Group to join. You can only install xdr on Macs running macOS Big Sur 11 or later. - Domains and Ports to allow 2022-10-10 13:14:56.654913-0500 InstallationDeployer[4882]: install debug : [SMEInstallController.m:288] Product selected: saas2022-10-10 13:14:56.654957-0500 InstallationDeployer[4882]: install error : [SMEInstallController.m:298] Required bundle (shared-protection) not available.2022-10-10 13:14:56.654967-0500 InstallationDeployer[4882]: install debug communications : [SMEInstallController.m:208] [SMEInstallController setInstallerState: The installation failed. How to Fix a USB Wi-Fi Adapter That Keeps Disconnecting, How to Fix It When macOS Big Sur Installation Fails, How to Fix the Most Common macOS Monterey Problems, How to Fix an Authentication Error in Minecraft, How to Fix a Missing AirPlay Icon on iPhone and Mac, How to Fix It When Discovery Plus Is Not Working, How to Fix It When a JNI Error Has Occurred in Minecraft, How to Fix an IPv6 No Network Access Error, How to Fix It When WhatsApp Isn't Working, How to Fix It When Spotify Can't Play the Current Song. Extract its contents to the same folder. IP address of the message relay must be specified along with port, 8190. I have also run the Sophos installer directly from the package contents on the Macos folder of the app file. Restart your computer. If you still receive the same installation error message, follow the succeeding solutions below. However if you do it after an installation a new computer may appear in Sophos Central with the new details. 2. Check your internet connection. Your firewall settings could be blocking your macOS Monterey installation. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. 1997-2022Sophos Ltd. All rights reserved. Install outstanding patches or updates to your current operating system. If a custom proxy has been specified, set the username with this option. However, you can set your Application Control policy to send only a single alert per endpoint, so you will only be alerted once about any embedded applications. Next, to install Big Sur from Recovery Mode, restart your Mac in Recovery Mode and follow the prompts. Change the key and string pairs, as follows: Make sure your entries obey the following rules: Remove any key and string pairs that you aren't using. Select your file system (usually AFPS) and click Done when the process completes. Thanks. Could you try downloading a new installer, asJaimesuggested below? Jerri L. Ledford has been writing, editing, and fact-checking tech stories since 1994. Folder insecurity errors and limited access to Sophos' updating locations may contribute to the issue you're experiencing. Hi all, we're also seeing the same exact issue. They include: If you've received the message 'Installation Failed' while trying to upgrade to macOS Monterey, it can cause some anxiety, but don't panic. If you previously tried to upgrade to macOS Monterey using the Install button from the system dialog, start fresh and try downloading the installation files from the Mac App Store. Tried installing Sophos client on my MAC pro with Monterey OS and keeps giving me failed installation error. Check your firewall settings. Select your file system (usually AFPS) and click Done when the process completes. Once the removal is complete, restart your Mac. When attempting to install Sophos on a macOS Monterrey 12.6 I receive the"sophos endpoint installation failed contact your computer system administrator or sophos technical support for further assistance" message. You can use a file to change names and descriptions for computers and domains. I suggest running the Sophos Diagnostic Utilityon the device. If a custom proxy and username have been specified, set the password with this option. How do I downgrade macOS Monterey to macOS Big Sur? Sophos Endpoint for macOS (OPM) Impact MacOS installation fails. Create a new directory to act as a mount point. Sophos Home requires 4 steps in order to run on macOS 11 and newer 1 - Enabling System Extensions 2 - Allowing Notifications * 3 - Granting Full Disk Access to components 4 - Rebooting the Mac If any of those steps are not completed, or do not trigger, you may encounter issues. Get the Latest Tech News Delivered Every Day. Based on this, it looks like the files the installer package is looking for are not available. It will fail to install. Sophos has tested the following software against the current beta releases of this product and confirmed that the below versions are compatible. I'm receiving the same error as Jaime. Are you on 12.6 as well? Typically, applications can be removed using 'Add/Remove Programs'. The Sophos Central Endpoint installer for Mac supports the following command-line options. Double-click the Remove Sophos Anti-Virus application and follow any on-screen instructions. If you want to re-authorize a blocked application, then you'll find re-authorization instructions in this knowledgebase article. Do not copy it to Desktop, Downloads, or Documents (New restriction as of MacOS 12.4) Open Terminal and change the directory to the one containing the installer. Some options may not be available for all customers yet. I unzipped the sophos install into the Users/UserName folder ran the installer.app from there and it still fails. Help us improve this page by, Preferred domain name for usernames in Sophos Central, Installing Endpoint Protection using Jamf Pro, Installer command-line options for Windows, , To change a computer name, replace the string for, To change the domain name, replace the string for, To change a description for a computer, replace the string. To do this, do as follows: Copy and paste the key and string pairs so that you have as many as you need. The Mac installer is aware of all the message relays and update caches when the installation is downloaded. Take a few minutes to ensure your system is fully updated, then try the installation again. This article will walk you through the steps to take when macOS Monterey fails to install correctly. You should also select Automatically allow embedded software to receive incoming connections to enable the upgrade to install. All entries in the file are used. Free business-grade security for the home. Unzip the downloaded tool if it hasn't been automatically unzipped by your browser. A previously downloaded (but corrupt or incomplete) file could be blocking a new file from downloading. Try installing from the Mac App Store. From Terminal, locate and run the file Sophos Installer.app. Highlight your hard drive and click Erase. macOS Monterey Installer - SophosLabs Analysis | Controlled Application Security | Sophos - Advanced Network Threat Protection | ATP from Targeted Malware Attacks and Persistent Threats | sophos.com - Threat Center macOS Monterey Installer Download our free Virus Removal Tool - Find and remove threats your antivirus missed Summary Removal Instructions Uninstall Sophos Home MacOS Watch on Print this article Step-by-step guide Expand Removal tool is missing Expand The removal failed. Specifies the token of the Sophos Central customer to associate the endpoint with. Alternatively, visit the Mac App Store and download the macOS Monterey update. Runs the installer without displaying the user interface. Overrides the domain name of the computer to be used in Sophos Central. Available options are: antivirus, intercept, mdr, xdr, deviceEncryption or all. Applies to: Sophos Home for macOS You can uninstall Sophos Home on your Mac computers using the Remove Sophos Home app. Clean up your storage space. You can do this before or after installing Sophos Endpoint Protection. Connect with Sophos Support, get alerted, and be informed. It will fail to install. By continuing to use the site you are agreeing to our use of cookies. In the Application Control policy, applications are allowed by default. Yes, With Apple Music Sing You Can Now Show Off Your Rap Skills, DJI Claims New Mini 3 Drone Offers Portability and Power, Need a Computer Repair? At the time of installation, many applications have their own uninstall file that is placed in the same directory or program group. When checking the logs I can see the following. Use the Mac Security Preferences pane to check your Firewall options and make sure Block all incoming connections is not selected. Specifies a list of message relays to use. Her work has appeared in Computerworld, PC Magazine, Information Today, and many others. Alternatively, install Big Sur from a bootable USB drive. Let me know if the results are still the same. First, create a Time Machine backup or back up all your files to iCloud. Resolution Central After downloading the Sophos Central installer, extract the .zip to a directory other than the Documents, Desktop, or Downloads folders. https://www.apple.com/in/macos/monterey-preview/, take no action, if you wish to continue blocking the application, remove the software to prevent future alerts. Then, to erase macOS Monterey, restart your Mac in Recovery Mode, choose Disk Utility, and select Continue. First, go to the Apple menu and select System Preferences > Software Update. On macOS Monterey 12.4 or later, you can't unzip the installer in the documents or downloads directories or on the desktop. An unstable internet connection can cause the macOS Monterey installation to fail, so make sure you have a strong internet connection by moving closer to your router. --proxyusername . To access the Add/Remove programs utility from the Windows Control Panel: The 'Currently installed programs' list in the 'Add or Remove Programs' tool lists all of the Windows-compatible programs that have an uninstall program or feature. Fixing failed removal on old versions of Sophos Home Expand Space-separated list of products to install. You must unzip the installer somewhere else, we recommend the home directory, /users//. Highlight your hard drive and click Erase. (1)]. Learn how the long-coming and inevitable shift to electric impacts you. Have tried going into recovery mode and following the process described on the link provided. What's happening: "Removal failed" message may appear when uninstalling older versions of Sophos Home from macOS Monterey. 3.1 Download the Sophos Endpoint installation file for MacOS To download we need to visit https://central.sophos.com and log in with the admin account. Even though you're trying to upgrade to a newer operating system, if there are patches or updates you have not yet installed on your current operating system, this could prevent macOS Monterey from installing. One way you can check this is by connecting the device to a mobile hotspot to see if an unrestricted network allows the installation to complete. 1997 - 2022 Sophos Ltd. All rights reserved. Note: A few of our controlled applications will not be removable because they are embedded within your operating system. If the issues you're experiencing are related to the "email setup link" package, could you also try downloading the install package directly from Sophos Central to distribute? Do not drag Sophos Home to the Trash as this will not uninstall the program. Tried many things, but nothing seems to help. On macOS Monterey 12.4 or later, you can't unzip the installer in the documents or downloads directories or on the desktop. Do you know if Sophos was installed previously on the affected device? Sophos Endpoint for MacOS: Sophos Support for MacOS 12 Monterey KB-000043005 Apr 12, 2022 4 people found this article helpful Overview Apple is releasing macOS version 12 Monterey in late 2021. Go to Protect Devices, then choose one of the following options: Download Complete macOS Installer Choose Components (this option is available if licensed for multiple features) The file SophosInstall.zip is then downloaded and is by default saved on the Downloads folder. Log in to Sophos Central Admin. The old computer is also still present. Sophos macOS installer failure on MacOS 12.4 Qoosh 1 day ago in reply to jade_d I'd suggest ensuring that the domains and ports necessary are white-listed on the network. After logging into Protect Devices> Endpoint Protection and select Download Complete macOS installer to download the file. Option 2. I have been dealing with the same issue for the last few days and have found the following to work: Restart into Recovery Mode (CMD+R) navigate to Utilities > Terminal disable System Integrity Protection using $ csrutil disable restart into the user account install the endpoint restart into Recovery Mode, Terminal enable SIP using $ csrutil enable Copy the Sophos Installer.app installer and the Sophos Installer Components directory to a preferred location, such as the home directory (/Users/<yourUsername>/). Sets the client to send usernames as domain\\username instead of machine\\username. Whether you need to restart a MacBook Pro or restart your MacBook Air or another model of Mac computer, a simple restart will often fix whatever issue is causing the installation to fail. Then, to erase macOS Monterey, restart your Mac in Recovery Mode, choose Disk Utility, and select Continue. Installation videos Expand Step-by-step guide Expand If you're not sure you have enough space, take some time to clear out some space on your Mac for the upgrade. Installer command-line options for Mac Oct 31, 2022. Right-click on Sophos Installer then select Show Package Contents. This site uses cookies to improve site functionality, for advertising purposes, and for website analytics. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. Study Finds Your Personal Data May Be at Risk, Chrome Browser Update Promises New Energy and Usage Control Modes Soon, AI-Generated Art Could Be the Next Big Home Decor Trend, Apples Radical New App Store Pricing Still Wont Attract Big-Name Developers, These New Audeze Gaming Headphones Promise One of the Best Batteries Around, How Social Media Platforms Should Work to Stop Racist Content, Apple Prepares New Security Tools to Help Protect Your Data and Privacy. We tried to force the KEXT allow in recovery mode, which had no impact. Hi Jaime , They are replaced with a single space. You can only use this option for a new installation. It will fail to install. MacOS Folder Insecurity errors during install. If the Windows devices can install without issue, any necessary white-listing on the network should already be done. 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