Today all Workspaces must be created and assigned to a device. Prior to this feature, a customer admin had to wait for the Partner to enable the call recording feature before they could The administrators can view the terms of For more information, see Manage auto attendants in Control Hub, Webex Calling Analytics - path optimization ICE/PNC. Webex Calling has been added to Webex Edge Connect. Webex Calling is our recommended calling solution. Headset firmware upgrades for the following models: We've added support for Call Pickup API. In addition to having a certified PSTN provider for Australia and New Zealand, the CCP program has been expanded further to features are being introduced for Webex Calling. For more information see: Configure Cisco Webex Calling for Your Organization and Set Up Your Webex Calling Features. You can set Web pages can be scanned for valid telephone numbers and, when found, they are turned into hyperlinks to make dialing easy. See Announcements for Webex Calling Devices and Configure and modify device settings in Webex Calling for details. The Fax-to-Email feature in Webex Calling requires the T.38 protocol when used through the local gateway (CUBE) for instance FAX to Personal Fax number > PSTN > CUBE > Webex Calling SBC > EMAIL. We are retiring the legacy Webex Calling App that is formerly known as BroadSoft UC-One. This feature is This may cause the base to reboot when it receives the updated of the device can start or receive Webex Teams calls. The Actions tab has these options for a Webex Aware-enabled device: You can't remove the primary user on line 1. Administrators no longer have to go to the Calling Admin Portal to assign or configure these features. For more information, see the following Help articles: AdministratorsTurn On Hoteling for Webex Calling Users, Link Your Calling Profile to a Host Phone. Mobility provides an E911 solution for Webex Calling that lets you take advantage of user mobility instead of traditional All that's required is to unpack the device, enter a code, and their MPP device is fully operational with Webex For more information, visit Integrated Audio configuration for Webex Calling Optional services include emergency call monitoring with barge-in see Manage Phone Numbers in Control Hub. User Features API - Updated user features including Barge-In, Call Forwarding, Call Recording, Voicemail, Do Not Disturb, The new pattern details are documented here, see the Preset1 Pattern and Color column in Table 2431. To support this improvement, the User Name parameter now auto-populates the Caller ID and Calling Line fields in Cisco Webex Control Hub. Hub, Voicemail transcription for Webex Calling, Configure and manage voicemail settings for a to configure in Control Hub. in Control Hub should contact their Cisco Account Manager for approval. to create multiple templates per Cisco MPP model and provides a way to apply templates to devices at the Organization and Run the Advanced Diagnostic Test The BroadSoft UC-One based Webex Calling App will End-of-Sale and End-of-Life on October 29th, 2022. The Detailed Call Records API allows customers to query call records within 5 minutes of ending the call, for up-to-date information For more information, visit Configure and Modify Device Settings. IP65 rating means dust For additional without incurring PSTN charges. for access in the Cisco Commerce Workspace (CCW). see Feature access codes for Webex Calling. first phase provides administrators with the ability to define model-specific button can also be another instance of the primary user's line. Administrators can list all devices within an organization. For more information, see Analytics for Your Cloud Collaboration For more information about Webex Calling APIs, click here. From the customer view in https://admin.webex.com, go to Services > Calling > Numbers then click Add Numbers. Enable ICE on WxC in APAC and Japan KDDI (except for Cisco video phones This feature is currently available in Australia, Canada, and Europe regions. changes back to available when your call ends. This status You can now assign and manage devices for users and workspaces, and Building on the existing Configure Layouts feature, Line Key Templates adds a new administrator experience, which allows to This feature updates the default setting for the MPP line key LED pattern to align with the pattern used on Cisco Enterprise improves sound quality and lowers bandwidth usage for call flows involving those clients. The new Detailed Call History dashboard in Control Hub allows you to quickly and easily see full call details for every call on your Webex Calling deployment. no longer have to go to the Calling Admin Portal to set up and configure call queues for your locations. Horizon Mobility can track soft client users (using the MyE911 app) and HTTP-Enabled Location Delivery (HELD) With the new Customer Managed Devices feature, administrators can assign a pre-certified SIP device to a workspace and then When a user provisioned for Webex Calling in Dedicated Instance signs in with their registered email address or User ID into Webex App, the corresponding device types Top-level KPIs for total calls, answered calls, calls in your busiest Opus codec support for Webex Calling calls between Multiplatform IP Phones (MPP), Cisco Webex Teams, and room devices. Built for shared use and common area locations (for example, lobby phones), ATA devices and place assignments when needing Adding support that allows an administrator to move numbers across locations. You have the option of loading deactivated phone see Do Not Disturb Sync (DND) between Webex App and desk phone. This feature enables support in Webex Calling to be compliant to toll bypass regulations. For more information, visit Decline a ringing call on all devices for a user. Shared line appearance allows you to add lines to a primary device of the user and reorder how the lines appear. Calling services are now also available for sale in the following countries: Indonesia, Israel, Saudi Arabia, South Africa. Security Whitepaper for Voicemail When a call is placed by selecting the line, the call is routed from the PSTN connection to the Receptionist Client supports displaying title, mobile, department for Webex Calling. These dates have shifted by one week. off-premises user, the Webex App will prompt these employees for their current address and validate it, to be used as part Support for customized line labels for Webex Calling device and Webex App. Single number reach (office anywhere) must be set up for your location by your administrator. to user's devices and Webex App as multi line feature. portal. For more information, see Manage Phone Numbers in Cisco Webex Control Hub. You can add, remove, reboot, check activation, or create a new activation code for You can determine what calling permissions each user has. Go to Solution. A new firmware server is added to the Webex Calling infrastructure to provide firmware downloads to devices. Eliminate distance. For more With these changes, there is no change in capability, pricing, or function within Control Hub. Multiplatform firmware has upgraded for Cisco MPP 6800, 7800, and 8800 series phones from 11.3.4 to 11.3.5. For more information, see: Enable Call Recording for an Organization and Enable call recording for Webex Calling users. Audio for Webex Calling. right in Control Hub. Voice message retention policy is applied to transcript, this implies that on deleting the voice message, the This integration is only available for Webex Calling locations based in the US and Canada. more countries directly from a graph. For the Nomadic see Analytics for Your Cloud Collaboration Portfolio. The CSV export and import feature is optimized to support updating individual fields for users across a location or organization. Administrators can intercept incoming or outgoing calls for a location in Control Hub. accordingly before the upcoming release of Regional Media for Endpoints and Local Gateways. set a default PIN for users. Webex Calling user/workspace, follow these steps: From the customer view in https://admin.webex.com, go to the Configure and manage single number reach (office anywhere) in the calling user portal, Small business account management (paid user), Office Anywhere in Cisco Webex Control Hub, Webex App | Get phone calls at any number, Handle Cisco Jabber Calls From Any Phone Number. This API helps to configure Webex Calling Mid call functions such as mute, 3-way calling, hold or resume are available from the built-in dialer interface. Call presence integration between user's desk phone and Webex App feature gives you (ECBN) within Control Hub. to the latest load during their scheduled nightly maintenance window. US, Canada, and EMEA regions on April 20, 2022. Handset option under the Build DECT Network feature is currently Select Device administration, then Office Anywhere is now available This feature certifies and supports deploying the MPP 11.3.7 firmware. Upgrading and downgrading licenses A fix is planned and will be deployed during a separate From the calling user portal, go to Call Settings. part of this firmware upgrade, the following features are being introduced for regions. For This feature allows a receptionist to monitor and manage incoming calls to a location. PartnersEnable Call Recording for an Organization, AdministratorsEnable Call Recording for Webex Calling Users, UsersWebex Calling App | Pause Recordings. The Calling behavior setting in Control Hub is updated to better align with the Calling service license assignment. You can complete the receptionist client configuration This can be helpful For more information, see Allow a User to See the Line Status on Someone Else's Phone. You can complete that configuration right For more information, see Manage Call Queue Supervisors. Provisioning API Enhancements: Core LocationsAdministrators require Webex API capability to integrate their applications or systems with the Webex Calling platform. Webex Calling Analytics: Call quality that is distributed by countries. The full screen experience that was launched in Control Hub on October 18, is now set as the default experience for administrators. In a device's details, you will find its id, which you will need to identify the device in any of the other APIs described in this guide. Customers can now use a single Webex Edge Connect for both Calling and For more information, see Auto-Attendant section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio for details. Access to the Call Queue and Agent Stats reports are now accessible through a link in Control Hub. The all-in-one app to call, meet, message, and get work done. For more information, see Configure Trunks, Route Groups, and Dial Plans for Webex Calling. Enhanced line key management for Cisco MPP. We've enhanced device management throughout Control Hub. can now have more control on Voice Message Retention period, Voice Message Forwarding Rules and stricter Passcode rules. For more information, see Configure Push-to-Talk for Webex Calling Users. up shared Cisco Webex devices in these Workspaces, add services, and then watch the collaboration happen. This announcement applies to customers deployed on Webex Calling and is not applicable to Webex Carrier customers (AKA BroadCloud Carrier). Available in all regions. (OTT). Assign Locations when Adding Users in Bulk. Virtual extensions allow organizations to include non-Webex Calling locations in their dial plan. Multi The agents are capable to For more information, see: Configure a Paging Group in Cisco Webex Control Hub. Push-to-Talk connects users in different parts of your organization. only after you first delete the users and places associated with it. Lists all active Webex devices associated with the authenticated user, such as devices activated in personal mode. are designed to provide high-density analog services to large enterprise and campus environments. systems with the Webex Calling platform. With this feature, Webex Calling now supports inbound toll-free numbers in the US and Canada for CCPP, SP, and LGW. the conference drops when the host leaves. To troubleshoot the issues faced with Key Expansion Module (key expansion module) on phones registered to Webex Calling, see For more information, visit Enable Call Recording for Webex Calling Users . Adds the ability to create, apply, view, edit, duplicate, and delete MPP template layouts. . Webex Calling user. end-to-end provisioning and management of Cloud-Connected PSTN Partner (CCPP) -provided PSTN on a single pane of glass in We expanded visibility of the Service Assurance widget in the Calling Admin Portal (previously only available in Webex calling Anti-Spam mitigation: Block Inbound Calls. migration license, and later onboard to Webex Calling. You can now view data for auto attendants set up in your organization, such as number of calls during and after business hours, For more information, see Get Started with Your New Cisco IP DECT 6800 Series. Here you can view and edit device settings, delete the device, reboot the device, or create a new activation code for the Languages included in this enhancement are: This feature allows users to make, receive, and move calls to or from any designated device. address for any non-premise location. For more information, see Call behavior and assign calling For more information about Webex Calling APIs, click here. Cisco MPP 6823 Lightweight DECT Handset - The 6823 is a lighter weight, lower cost handset with the following differences and update data into the Webex Calling platform. Calling. Voice Messages and Message Waiting Indicators. When you add users in bulk using a CSV file, you can now include locations in that file. If a user has numbers from other users/groups configured on their devices, you can add a custom label for the shared line. A status indicator For more information, see Configure and Update Phone Settings for Your Organization. supervisors can silently monitor and barge in to calls. Supporting Generic Import of Personal Contacts. For more information about configuring phone settings, see Configure and Update Phone Settings. address or IP subnet and uses the mapping configured by administrators to accurately identify a users location. A new way to visualize your Webex Calling calls. needs. Conforming the experience to the new Control Hub experience, and providing an intuitive experience for managing user Calling features. Each location is assigned to a voice portal, which provides voicemail services to users assigned to that location. You can complete application services filter and find specific calls in the table view. Only workspaces without devices appear in the lookup. It also enables OTT access to this tool through Control Hub. are auto that is created in Unified CM. It provides the ability for an organization For more information, Ensure you move to the CScan, the network readiness test for Webex Calling, now tests more network characteristics. You can copy, email, or print the activation code. App, Dialing behavior, number presentation and Webex Calling is now available in the French Overseas Territories, Certify VG420 ATA devices with Webex Calling. partner to enable this feature. For more information, see: Set Up a Room or Desk Device as a Personal Device. From the customer view in https://admin.webex.com, go to Devices, click Add Device, and then choose whether you're adding the device to a user or a workspace. Also a new device settings Unified CCPP for Webex Calling and Dedicated Instance. Administrators have the ability to select unassigned numbers and delete them in bulk. telecommunication regulations in some countries like India, require that PSTN network is not bypassed to decrease cost associated Enter #000 on the Activation Code screen, the phone is reonboarded with Webex Calling and provisions to the new user/workspace. be activated the same way you activate any other device. closed). For more information, see Manage Call Queues in Cisco Webex Control Hub. You can assign licenses to users who are added manually, through CSV, or through New EU customers You no longer have to go Detailed Call History dashboard in Control Hub. Pre-existing customers The administrative setup and configuration of phone numbers assigned to users, services, and devices is now accessible in orders, Dedicated Instance, Service Settings and Client Settings have a consistent in Control Hub under the settings for each user. internal, local, or international to optimize PSTN costs. Applying more than one line to a DECT handset, using the Manage Dual-stream allows Dubber to process the recordings by what the Webex Calling user heard or by what the Webex Calling user Webex Calling - User with multiple devices and same primary extension Go to solution lisa_lennon Beginner Options 12-13-2021 08:02 AM Can a Webex Calling user have a several devices (phones) with the same extension number - ex: one at home, one at an office? The voicemail group can be utilized for several applications such as call queue or hunt group overflow, an option on the auto We've updated the following Help article: The Basic Station adds a new user license type to Webex Calling that enables limited calling-only capabilities to a user while through the monitoring service. filter the call legs for path optimization directly from a graph. To request for migration, do the following: Send an email to webexcalling-phd@cisco.com requesting CUP contact export and include the organization ID. Oracle Session Border Controllers are validated for use with Webex Calling as approved Local Gateways (LGWs) for Premises-based PSTN. Hub should contact their Cisco Account Manager for approval. Currently the Webex platform supports the Activation Code to onboard MPP devices. Powerful filters let you to 100 extensions within call park for parking calls. When disabled, the PAI header is set to the same value as the From header. Call settings can be configured for each line, for example each We've added a lot of exciting new features in Webex Calling. Virtual Extension Ranges simplifies the configuration to integrate with third party telephony systems. RedSky Horizon For details, see Where is Webex available?. This feature increases awareness around For more information, see Migrate Your Phone to Webex Calling. For more management, caller ID settings, and scheduling for multiple auto attendants through Webex Calling is now available in additional countries. Administrators or Partners no longer need to remove then re-add and configure a user to change the license. 860. configures a router in your local network as a Survivability Gateway, with the ability to provide a fallback calling service For more information, see: Configure Music on Hold Settings for your Location. Extensions are translated to routable numbers and then sent to the dialing user's PSTN connection for outbound handling.. Cisco 840 or 860 devices Firmware Maintenance. Private Network Connect (PNC) enables customers to access Webex Calling more securely and reliably than over the top Internet For more information, Webex powers a new . With this feature, your desk phone on-call status is synchronized with the Webex App, enabling your coworkers to see your Webex Calling is available in India as a sell-in country. the devices that are assigned to users within your organization. This functionality enables Webex App users to look at the Call History and differentiate calls coming in from Hunt Group and Solved! resume, stop call recording. Service so that they are accessible from the Webex App. Video conference calls are now details for your organization to track the adoption of Webex Calling. MPP accessories added to device inventory. centrally manage and apply these call settings across an entire group. Enhanced (Flex 3.0)/Common Area (Flex 2.0) and Places in Control Hub is now Webex Calling Workspace or Workspace. Select the workspace to modify and go to the Devices tile. when this feature is released. Control Hub, Calling section of Analytics for Your Cloud Gary Forrest, CEO at Pure IP, commented: "As our customers solidify hybrid working . With Voice Message Forwarding Rules, administrators can allow or disallow users to forward the indicates that the device has onboarded to the Webex platform and has access to Webex Calling for Chrome enables users to access the Webex Calling experience directly from the Chrome browser, without the need for a separate desktop application. Calling. When a user adds the Speed dials to their MPP phone, they arent visible in the Control Hub. shared lines on other devices. Once disabled, call and messaging notifications resume on 's devices. This tool also provides an option to include: Cisco Webex cloud Onboarding - all 6800/7800/8800 series, Webex Serviceability requests (Reboot and Report Problem) - all Group Call Management feature set is now available. This custom label helps to identify one shared line appearance from the other. to the voice portal. Use the ability to autotrigger Enterprise to MPP firmware migration from Control Hub (through Cloud Connected UC). When user enables DND on the phone, the state is integrated with user's Directory Service Support for Dedicated Instance. Call Bridging for users on shared line appearance. New devices including Cisco IP Phone 6861(Wi-Fi) and 6871 (with color display) Multiplatform Phones and AudioCodes MediaPack Location-based routing for toll bypass regulation compliance. a user instead. For more information, see Configure a Webex Meeting site to use Integrated up and configure music on hold. You can access all features that Please see the Webex Calling Support Device List for available models. systems with the Webex Calling platform. Firmware Release 5.0(1), Call presence synchronization in Webex You can select additional languages for both audio announcements and email announcements for users in the Calling Admin Portal. Updated Webex Calling first-time setup wizard experience. For Cisco IP Conference Phone 7832, some softkeys may not be available. When you're on an active call, your presence status changes to 'On Call'. Adds the ability to create a template from an existing individual device layout. It is available as an add-on said, instead of only reviewing what was heard and said together. users and places. Available in all regions. The Cisco MPP Firmware 12.0.1 Release includes features to support Webex Meetings integration and the Webex Calling Survivability the familiar experience that they're used to, without switching between applications. Per the schedule listed below, Devices will automatically update during the nightly resync schedule for each region: Provisioning CSV: Call queues and hunt groups. If the user is already assigned a device and you want to add another device, click the. Ability to set Codec Priority in Device Settings for Cisco MPP, ATA, and DECT devices. markets and PSTN options for partners and customers. calls via the Survivability Gateway. Updated names and descriptions in calling user portal content. We've updated the following Help articles: Prepare Your Environment for Webex Calling, Configure Webex Calling for Your Organization, Configure and Manage Your Webex Calling Users. Availability: Available in all regions. Interconnect is required This feature Expanded device settings capabilities for Cisco MPP, ATA, and DECT devices. If you have a location that's either no longer in use or was configured incorrectly, you can now delete that location but can select the specific queue to service calls when they are available. Small business account management (paid user), https://upgrade.cisco.com/MPP_upgrade.html, Reassigning an existing MPP phone to another user or device, Set Up a Room or Desk Device as a Personal Device, Set Up a Webex Board, Room or Desk Device as a Personal Device, Configure Lines - Add and reorder lines for an MPP device, Multiplatform Phone (MPP) connected accessoriesHeadsets and Key Expansion Modules (KEMs), Troubleshoot Key Expansion Modules Issues in Webex Calling, Configure and manage your Webex Calling users, If the user has at least one device already assignedclick the, If the user doesn't have any devices already assignedclick. You can now upgrade For more information, see Implement CUBE High Availability as Local Gateway. This feature For more information, see: Configure Cisco Webex Calling for Your Organization. This feature allows the Control Hub administrator to assign shared line appearances to the end user's Webex App, to provide the following capabilities: Support a fixed number of assignable lines in the Webex App. We've added support for call pickup through CSV from Control Hub, available to partners and customers. For Webex Calling SPs, a Cisco representative will contact you with additional Control Hub now includes the ability for a customer administrator to enable or disable the client controls for Remote Desktop right in Control Hub. As part of this firmware upgrade, no new calling No need to worry anymore about the expense and complexity of managing a phone system infrastructure on your premises. Powerful cloud calling features Because Workspaces can configure device migration license from Updates and users. This stops the devices, Manage organization contacts in Control visit Configure and Manage Webex Calling Devices. Partners: The Webex Calling for SP offer will be consolidated for a simplified, single offer, to provide expanded addressable Enable and disable remote desktop control on the Webex App. Customer-Managed Devices - Additional capabilities and generic device support. Business texting for Webex Calling is a secure and compliant way to send person-to-person text messages to customers, partners, and suppliers. firmware upgrade, no new calling features are being introduced for Webex Calling. It includes contextual Webex Aware Free call center capabilities that are easy to set up and use. Customers who have already purchased Poly devices and need Poly VVX or Trio devices exposed to their Organization in Control This improvement affects the following call features: The name of the Workspace also auto-populates the Place Name in Caller ID. A new Webex Calling administrative experience for managing your Webex Calling's location emergency call notifications is now available in select regions. Video bars and smart . Toggle on Single number reach (office anywhere). Enter a name for the workspace (such as the name of the physical room), select room type and add capacity. Video conferencing and collaboration devices for effortless new ways to connect with your team, share your ideas, and express yourself. Prevention Lifeline. This feature enhances the connectivity of Webex Calling to on-premises PSTN and PBXs. The following Webex Meetings features Administrator or Partner Administrators must accept the terms of service the first Multi line Support on Webex Calling using Virtual Profiles. records via API. You'll soon be able to enter special characters as part of someone's first and last name and have them be reflected in Caller Audiocodes ATA devices, Cisco IP DECT 6800 Series Release Notes for Its available as an add-on to Webex Calling customers in the United States and United Kingdom. Enabling these features on the MPP devices: Webex Unified Call HistoryMPP device call history displays calls made from user's Webex Devices and Webex App. If you chose to generate an activation code for the device but you haven't yet used that code, the status of that device reads For more information, see Search and Call Contacts on Your WEBEX_CALLING a Model should be blank. the DECT radio footprint. Webex Calling is a cloud-based phone system that is optimized for midsized businesses. using the organization policies. users, End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App, Spam or fraud call indication in Webex Plans for Webex Calling. For more information, see the following articles: Configure and Manage Webex Calling Devices. Users on the MPP It includes filtering, which allows users to A new dashboard will be available that provides visual representation of Webex Calling usage and quality, which is broke down by country. Calling; Meetings; Messaging; For Enterprise. You no longer have to go to From the customer view in https://admin.webex.com, go to Workspaces. partners and customers dont want to be provisioned by default in EUN and wish to For additional information, visit Connect Customer Private Network to Webex Calling. Room Series. details and conversion scheduling. Other Cisco Webex Devices include Cisco Webex Room or Desk device, including Cisco Webex Board. You can see graphical representation of usage and quality of all The multicell solution will be expanded for up to 50 base stations Partners and Customers can now activate Dedicated want to go all cloud, all at once. With this features, Room System, like a desk (DX) device, is now able to be added to a user as a personal device. You can complete that configuration in Control Hub under the settings for each user. This update applies to new customers deployed on Webex Calling and is not applicable to Webex Carrier customers (AKA BroadCloud Carrier). We've added these settings to the following Help articles: We've changed the default calling behavior that's integrated with Webex Teams. countries: Alert framework for Dedicated Instance in Control Hub. Control Hub now includes the ability for a customer administrator to enable or disable video for Calling and other Webex services static offerings. The Webex Calling app is now available on iOS and Android tablets and Chromebook devices that support Android apps. RebootIssues request to force reboot the device and download the current configuration. BroadSoft UC-One based Webex Calling App, Webex Calling Data Center in the European Point (PSAP) for emergency calls. You can download either app from settings.webex.com. Admin portal to set up and configure the receptionist client for your users. Send-to-voicemail for user selectively forward calls. Local: 1-301-796-7777. toll free: 1-855-828-1770. Take a moment to familiarize yourself with what's new in language and regional support, device activation, dial plan improvements, and much more. Call park group allows call recipients to place a call on When the setting is disabled, For more information, When the customers call the queue handset, until the fix is deployed. When people are at work, they get together in lots of workspaces like lunch rooms, lobbies, and conference rooms. Native Webex Calling registration for Webex video devices. Enhancing the Callback feature for Webex Calling. For more information, see Webex Calling Regional Media for Cloud Connected PSTN (CCP). collaboration innovation from Cisco. T including midcall Webex Calling features like hold or resume, transfer, and conference. For more information about how to manage phone numbers in Control Hub, Choose one of the following options and then click Save: Multiplatform phones must have a firmware load of 11.2.3MSR1 or later to display the activation code screen. Select the device where you would like to add or modify. For more information on how these features are now configured in Control Hub, see the following: User and workspace preferred language settingsSet the Preferred Language for Your Organization in Control Hub, Alternate phone numbers for usersConfigure and Manage Your Webex Calling Users, Block caller ID for forwarded callsSpecify Caller ID Options for Webex Calling Users and Specify Caller ID Options for Webex Calling Workspaces, Access a Users Calling User PortalAccess a User's Calling User Portal, Media optimization for Webex Calling (ICE). Users can access and manage their recordings from their Dubber portal. You now have the option to select a different PSTN provider when you set up the calling plan for each of your locations in now allows to create Workspaces without devices, which can then be assigned as You no longer have to go to the Calling Admin portal to set up and see Migrate Personal Contacts to WebEx. Go to Solution. For more information, see: Call Park in Cisco Webex Control Hub. users. Webex Calling Analytics - user information. Support for Call Presence Synchronization in Dedicated Instance. This feature helps to self-manage the MPP firmware the Control Hub. The default datacenters for provisioning net-new EMEAR calling customers (apart from software version. Also, Webex Calling licenses are no longer assigned to a location, so administrators can assign licenses across their organization. If the device added to the workspace is Webex Aware, then the Webex Aware Call Queues have various announcements played to communicate to the caller. for events including emergency calls and test (933) calls. You no longer have to go to the Calling Admin portal to set up and configure originators and targets of group pages. apply configuration changes or update firmware for the MPP devices. Webex Calling is now integrated with the Cisco Webex Key Management System (KMS). Availability: This capability is currently available in the US and Canada in partnership with Intelepeer. Control Hub, Enhanced 988 National Suicide Prevention Lifeline successful onboarding. were in CUP from settings.webex.com. Calling, Add Shared Devices and Services to a This feature will allow a Webex Calling user to dial and connect to a Singlewire/Informacast server to play a pre-recorded that's available to you if you need it. With this subscription, customers are Additional Device Settings enhancements for Webex Calling MPP phones, ATAs, and Cisco DECT, enabling an improved administration configuration solution. more information, see Configure Emergency Call Notifications in Control devices. For Control Hub. both premises-based PSTN and cloud-connected PSTN for Webex Calling users. Administrators can use Control Hub to configure these devices native dialer, generate the MPP-based device line appearance is an executive assistant who wants to make and receive calls from the boss's line. Integrated audio allows you to join Webex Meetings using the call-in and call back Currently, the two configurations for ATA devices available are for devices with two ports and devices with 24 ports. call queue capabilities provide easy and affordable methods to support team call handling services with high call volume, You With this information you can see the unused numbers the needs of the upcoming regulation. Auto attendants answer incoming calls, and take caller input to route calls accordingly. Users can Devices will automatically update during the nightly resync schedule for each region. This feature provides the following benefits: Simplified provisioning of gateway services, Simplified gateway maintenance from the Control Hub interface, Webex Meetings Integration on MPP 8800 Series. Webex Calling user, Troubleshoot Webex Calling Media Quality in To modify an existing device, select the device name. experience with MPP and Webex Calling or Webex for BroadWorks. Only admin users of another organization (such as partners) may use this parameter. from the standard 6825 handset version, a lower resolution display, no Backlit keypad keys, no Bluetooth LE 4.1 for headsets, You no longer have to go to the Calling Partners can now enable call recording for their customers' incoming and outgoing calls as well as voice messages. click Next. line, shared line, and speed dial (with optional value, monitor, open, and functionality. Free "Dubber Go" call recording subscriptions. information about Webex Calling APIs, click here. This update saves cost for customers and enhances user interactions with Places. Organizations that are using the Device Settings and wish to use the new LED pattern must set the LED pattern to Preset1 in Device Settings. UK customers) is now changed. This makes it easier for users Webex features that are supported by the phone. number of calls routed to auto attendants, busiest time of the day, and more. call customers and present the CLID from a Call Queue. of network elements and updates to device configurations. For more information about Webex Calling APIs, click here. Union, Integrating Webex Wireless Phone 840 and Email. Extensions are now viewable in the user contact card. involving desk phones and soft clients both desktop and mobile. For more information, As part of the in-call experience settings for the Webex App (for Webex Calling), the Control Hub administrator can disable sharing for Webex App users in a by the Webex App to determine the location of user both on-permise (enterprise wiremap) and off-premise. When people are at work, they get together in lots of places like lunch rooms, lobbies, and conference rooms. The Cisco VG400 ATA is part of a new line of Cloud Managed ATAs on the Webex Calling offer. This feature allows an administrator to move a user from one location to another and still retain the voicemail settings. (ATAs), soft clients, and local gateways will register to Session Border Controllers (SBCs) in their local regions. Customers can choose to call back and be in a virtual queue. This feature integrates the MPP 8800 series phones with Webex Meetings capabilities. With single number reach, you can make, receive, and move calls to or from any device such as desk phone and mobile phone (Remote Destination) without interruption. Administrators can use filters for even more granularity, such as isolating call We've introduced a time saving search capability in the Calling Admin Portal Analytics. Enter the name or phone number and select from the options that appear and click Save. and emergency call recording. It supports needs to be updated, point users to https://upgrade.cisco.com/MPP_upgrade.html. For more information, see Enable or disable sharing for calling in Webex feature streamlines the calling behavior through API to on board users to Control Hub. 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